At a Glance
- Tasks: Manage reservations and ensure exceptional guest experiences at a luxury hotel.
- Company: The BoTree, Conde Nast Best New Hotel 2025, located in Marylebone and Mayfair.
- Benefits: 28 days holiday, gym access, birthday off, and employee discounts.
- Other info: Full-time role with opportunities for personal and professional growth.
- Why this job: Join a passionate team and create unforgettable experiences in luxury hospitality.
- Qualifications: Experience in luxury hotel reservations and a passion for guest satisfaction.
The predicted salary is between 30000 - 40000 € per year.
The BoTree has the prestigious title of Conde Nast Best New Hotel 2025. Nestled between Marylebone and Mayfair, our luxury hotel boasts 199 stunning guest rooms, including 29 suites, the renowned LAVO restaurant, two unique bars, an exclusive nightlife event space, a private screening room, and a wellness centre. At The BoTree, our values of Truth, Love, and Compassion guide our every decision, creating an environment where our colleagues, guests, and communities can thrive.
We are seeking an exceptional Reservations and Groups Agent to join our talented onsite team.
Key Responsibilities:- Handle all individual enquiries promptly and professionally, ensuring accuracy and attention to detail in line with brand standards.
- Maintain up-to-date records of all reservations in the system, ensuring data accuracy for occupancy forecasts and revenue reporting.
- Liaise with Sales, Front Office, and Revenue teams to coordinate availability, rates, and group requirements.
- Prepare and send booking confirmations, pro‑forma invoices, and deposit schedules, ensuring clarity and accuracy.
- Monitor payment schedules and follow up on deposits and final balances in line with the hotel’s policies.
- Assist with compiling group itineraries and liaise with relevant departments to ensure all operational aspects are communicated.
- Respond to guest and client queries in a professional, timely, and personalised manner.
- Support in managing OTA and third‑party booking channels, ensuring alignment with internal systems and rate parity.
- Contribute to revenue and occupancy reporting by maintaining accurate records and supporting reservation‑related analysis.
- Experience in Reservations roles within luxury hotels.
- Effective knowledge of Reservations systems and procedures.
- Foster a culture of excellence, service and welcome.
- A passion for sustainability, luxury hospitality and guest satisfaction.
Full‑time onsite role: 40 hours per week, Monday to Friday with Saturday on a rotation basis.
Our Benefits:- Cycle to work scheme.
- Dedicated employee assistance program through Health Assured.
- Stream financial wellbeing program.
- Access to gym and health club at our sister hotel Lincoln Plaza.
- Complimentary overnight stay at one of our hotels to celebrate your work anniversary.
- An extra day off on your birthday.
- Recommend a Friend bonus: up to £750.
- Discounted hotel rooms through Hilton Hotels.
- 28 days holiday per year, including public and bank holidays.
- Meals provided while on duty.
If you’re passionate about luxury hospitality and ready to inspire a team to create unforgettable experiences, we’d love to hear from you. Apply now to join The BoTree team!
Reservations and Groups Agent employer: Thebotree
At The BoTree, we pride ourselves on being an exceptional employer, offering a vibrant work culture rooted in our values of Truth, Love, and Compassion. Our team enjoys a range of benefits including a cycle to work scheme, access to wellness facilities, and generous holiday allowances, all while working in the heart of London’s luxury hospitality scene. With opportunities for personal and professional growth, we are dedicated to fostering an environment where our employees can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations and Groups Agent
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury hospitality industry, especially those who might have insights about The BoTree. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching The BoTree’s values of Truth, Love, and Compassion. Think about how you can embody these in your role as a Reservations and Groups Agent. Show us you’re not just a fit on paper but also in spirit!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to handling guest queries and managing reservations. We want to see your attention to detail and professionalism shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of The BoTree team.
We think you need these skills to ace Reservations and Groups Agent
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for luxury hospitality shine through! Share experiences that highlight your commitment to guest satisfaction and how you embody our values of Truth, Love, and Compassion.
Be Detail-Oriented:As a Reservations and Groups Agent, attention to detail is key. Make sure your application is free from typos and clearly structured. This reflects the accuracy we expect in handling reservations and communications.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to match the specific responsibilities and requirements mentioned in the job description. Show us why you’re the perfect fit for The BoTree!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The BoTree!
How to prepare for a job interview at Thebotree
✨Know Your Stuff
Before the interview, make sure you’re familiar with The BoTree and its values of Truth, Love, and Compassion. Research their services, especially the LAVO restaurant and wellness centre, so you can speak confidently about how your experience aligns with their luxury hospitality standards.
✨Showcase Your Experience
Be ready to discuss your previous roles in luxury hotel reservations. Prepare specific examples that highlight your attention to detail, ability to handle enquiries professionally, and how you've contributed to revenue and occupancy reporting in past positions.
✨Practice Your Communication Skills
As a Reservations and Groups Agent, communication is key. Practice responding to potential guest queries in a friendly and personalised manner. This will demonstrate your ability to foster a culture of excellence and service during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics at The BoTree. Inquire about how they maintain rate parity across booking channels or how they ensure guest satisfaction. This shows your genuine interest in the position and the company.
