At a Glance
- Tasks: Build and manage a premium membership base while delivering personalised experiences.
- Company: The BoTree, a luxury hotel redefining conscious luxury through wellness and connection.
- Benefits: 28 days holiday, birthday off, complimentary stays, and wellness programmes.
- Other info: Flexible hours and opportunities for personal growth in a dynamic environment.
- Why this job: Join at the founding stage to shape a unique social wellness community.
- Qualifications: 3-5 years in membership management with strong commercial and relationship skills.
The predicted salary is between 40000 - 50000 € per year.
At The BoTree, we define luxury through purpose. Guided by our values of Truth, Love and Compassion, we are creating a new model of Conscious Luxury where wellbeing, culture and connection sit at the heart of a world class hotel environment. The BoTree Wellness Club is a social wellness private members club, blending wellbeing, culture and meaningful connection within a luxury hotel setting. As we prepare for launch, we are seeking an experienced Membership Manager to join our pre-opening team. This is not a traditional hotel sales role. It is a commercially accountable membership position responsible for building, curating and retaining a high quality founding member base.
Reporting to the Director of Membership, you will play a central role in shaping the club’s founding membership strategy while delivering against clear commercial and engagement targets.
The Role
- You will own the full membership lifecycle from first enquiry through to long term retention, ensuring every interaction reflects the brand and delivers a highly personalised experience.
- Building and managing a targeted membership pipeline through proactive outreach, referrals and curated activations.
- Delivering against defined monthly sales, conversion and retention targets.
- Leading private previews, tours and hosted experiences for prospective members.
- Managing the onboarding journey from application to induction, ensuring a seamless and personal introduction into the club.
- Monitoring engagement levels, renewal cycles and retention performance, with clear reporting and insight.
- Driving both wellness engagement and social connection within the membership base.
- Contributing to the curation of a balanced, high quality founding membership mix.
- Supporting the design of membership structures, pricing tiers, policies and CRM processes during pre-opening.
- Maintaining strong daily visibility within member spaces, acting as a trusted and recognisable presence.
- Collaborating with Wellness, F&B and Marketing teams to drive engagement initiatives.
- Accurately logging and analysing activity within CRM systems, providing clear reporting and insight to inform strategy.
- Operating with autonomy in a fast paced pre-opening environment and contributing strategically to membership growth plans.
About You
You are a relationship led operator with strong commercial discipline and a genuine understanding of premium membership models. You are confident managing targets while delivering a highly personalised, brand led experience.
We are looking for:
- 3–5 years’ experience within a private members club, premium fitness club, wellness club or subscription based membership model.
- Demonstrable experience managing a full membership pipeline from enquiry through to onboarding and renewal.
- Experience owning renewal cycles, retention strategy and member lifecycle management.
- Strong commercial accountability with the ability to track conversion, churn and engagement metrics.
- Experience using membership CRM systems, with PeopleVine experience highly desirable.
- Excellent data discipline and reporting capability.
- Experience supporting pre-opening or launch environments preferred.
- A passion for social wellness, connection and building curated communities.
- Flexibility to work evenings and weekends in line with member events.
- Experience within a premium private members club or lifestyle brand would be highly advantageous.
What We Offer
- 28 days holiday including bank holidays, rising with service.
- An additional day off on your birthday.
- Complimentary anniversary stay including dinner and breakfast.
- Hilton Go Travel Programme for team members and family and friends.
- Meals provided while on duty.
- Cycle to work scheme.
- Employee assistance and financial wellbeing programmes.
- Two paid community days per year.
- Recommend a friend bonus scheme.
This is an opportunity to join at founding stage and help shape a new model of social wellness membership where luxury meets purpose and belonging sits at the centre of the experience.
Membership Manager employer: Thebotree
At The BoTree, we are committed to redefining luxury through purpose, offering a unique opportunity for the Membership Manager to thrive in a vibrant pre-opening environment. Our culture is rooted in Truth, Love, and Compassion, fostering a supportive atmosphere where employee growth is encouraged through innovative wellness initiatives and community engagement. With competitive benefits, including generous holiday allowances and personal development opportunities, joining our team means being part of a pioneering journey that blends luxury with meaningful connection.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Manager
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into The BoTree's values and mission. This will help you connect your experience with their vision of Conscious Luxury and show them you're genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. Plus, it could lead to a referral!
✨Tip Number 3
Prepare for scenario-based questions! Think about how you would handle specific situations related to membership management, engagement, and retention. This will demonstrate your problem-solving skills and understanding of the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind as they make their decision.
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Show Your Passion for Wellness:When writing your application, let your enthusiasm for social wellness and connection shine through. We want to see how your values align with ours at The BoTree, so share your experiences that reflect your commitment to wellbeing and community.
Tailor Your Experience:Make sure to highlight your relevant experience in membership management or similar roles. We’re looking for someone who can manage the full membership lifecycle, so be specific about how you've done this in the past and the results you achieved.
Be Personal and Engaging:Remember, this isn’t just about numbers; it’s about creating a personalised experience for our members. Use your application to demonstrate your relationship-building skills and how you’ve successfully engaged with members in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Thebotree
✨Know the Brand Inside Out
Before your interview, dive deep into The BoTree's values of Truth, Love, and Compassion. Understand how these principles shape their approach to luxury and wellness. This knowledge will help you align your answers with their mission and demonstrate your genuine interest in the role.
✨Showcase Your Relationship Skills
As a Membership Manager, building connections is key. Prepare examples from your past experiences where you've successfully managed member relationships or enhanced member engagement. Highlight your ability to create personalised experiences that resonate with members.
✨Be Ready to Discuss Metrics
Since this role involves commercial accountability, be prepared to discuss how you've tracked conversion rates, churn, and engagement metrics in previous positions. Bring specific data points or success stories that illustrate your ability to meet targets and drive membership growth.
✨Engage with the Team Spirit
The BoTree emphasises collaboration across various teams. Think about how you've worked with different departments in the past, such as Wellness, F&B, or Marketing. Be ready to share how you can contribute to cross-functional initiatives that enhance member experiences and drive engagement.
