At a Glance
- Tasks: Manage reservations and ensure exceptional guest experiences in a luxury hotel setting.
- Company: Join a prestigious hotel brand known for excellence and sustainability.
- Benefits: Enjoy 28 days holiday, gym access, and a complimentary stay on your work anniversary.
- Other info: Full-time role with opportunities for personal and professional growth.
- Why this job: Be part of a team that creates unforgettable experiences for guests.
- Qualifications: Experience in luxury hotel reservations and a passion for guest satisfaction.
The predicted salary is between 28000 - 30000 £ per year.
- Reservations and Groups Agent – Responsibilities
- Handle all individual enquiries promptly and professionally, ensuring accuracy and attention to detail in line with brand standards.
- Maintain up-to-date records of all reservations in the system, ensuring data accuracy for occupancy forecasts and revenue reporting.
- Liaise with Sales, Front Office, and Revenue teams to coordinate availability, rates, and group requirements.
- Prepare and send booking confirmations, pro‑forma invoices, and deposit schedules, ensuring clarity and accuracy.
- Monitor payment schedules and follow up on deposits and final balances in line with the hotel’s policies.
- Assist with compiling group itineraries and liaise with relevant departments to ensure all operational aspects are communicated.
- Respond to guest and client queries in a professional, timely, and personalised manner.
- Support in managing OTA and third‑party booking channels, ensuring alignment with internal systems and rate parity.
- Contribute to revenue and occupancy reporting by maintaining accurate records and supporting reservation‑related analysis.
Qualifications
- Experience in Reservations roles within luxury hotels.
- Effective knowledge of Reservations systems and procedures.
- Foster a culture of excellence, service and welcome.
- Passion for sustainability, luxury hospitality and guest satisfaction.
Compensation & Benefits
- Full‑time onsite role: 40 hours per week, Monday to Friday, with Saturday on a rotation basis.
- Cycle to work scheme.
- Dedicated employee assistance programme through Health Assured.
- Stream financial wellbeing programme.
- Access to gym and health club at sister hotel Lincoln Plaza.
- Complimentary overnight stay at any of our hotels to celebrate your work anniversary.
- An extra day off on your birthday.
- Recommend a Friend bonus: up to £750.
- Discounted hotel rooms through Hilton Hotels.
- 28 days holiday per year, including public and bank holidays.
- Meals provided while on duty.
If you’re passionate about luxury hospitality and ready to inspire a team to create unforgettable experiences, we’d love to hear from you. Apply now to join the team!
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StudySmarter Expert Advice🤫
We think this is how you could land Reservations and Groups Agent in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Thebotree. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Thebotree
Don't be shy about reaching out to Thebotree directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations and Groups Agent in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Thebotree and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Thebotree
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
