At a Glance
- Tasks: Deliver exceptional guest experiences through proactive communication and personalised service.
- Company: Join The BoTree, a luxury hotel committed to purposeful hospitality.
- Benefits: Enjoy 28 days holiday, cycle scheme, and complimentary stays to celebrate your work anniversary.
- Other info: Flexible hours, community days, and a positive team environment await you.
- Why this job: Be part of a team that values truth, love, and compassion in hospitality.
- Qualifications: Experience in guest-facing roles with strong communication skills.
The predicted salary is between 28066 - 30000 £ per year.
About The BoTree
At The BoTree, we believe luxury should feel purposeful. As part of the Curio Collection by Hilton, our hotel combines uncompromising standards with a conscious approach to hospitality, creating spaces where our team members, guests, community and planet can flourish. We are looking for a Guest Communication Agent to join our Front Office Team. This role plays a key part in delivering exceptional guest experiences through proactive communication, ensuring guests receive a seamless, personalised and responsive service throughout their journey.
Working closely with the Front Office leadership team, you will support the delivery of outstanding guest satisfaction whilst creating memorable experiences that reflect The BoTree's luxury standards and values.
The Role
- Act as part of the Front Office Team, ensuring smooth daily operations and exceptional guest communication throughout the guest journey.
- Deliver warm, welcoming and professional service, ensuring every guest interaction reflects The BoTree's luxury standards.
- Respond promptly and effectively to guest enquiries, requests and feedback through a variety of communication channels.
- Build strong relationships with guests, anticipating their needs and ensuring a personalised and memorable experience.
- Maintain accurate guest information and records using Front Office systems and procedures.
- Support guest satisfaction by taking ownership of requests and following them through to resolution.
- Liaise closely with Front Office, Housekeeping, Engineering, Security and other operational departments to ensure seamless communication and service delivery.
- Promote hotel facilities, services and local recommendations to enhance the overall guest experience.
- Support sustainability initiatives and energy-saving projects in line with The BoTree's values and commitments.
- Foster a culture of guest excellence, service and genuine hospitality, contributing to a positive and collaborative team environment.
About You
You will have experience within a guest-facing hospitality environment, ideally within a luxury hotel, and understand the important role that communication plays in creating memorable guest experiences. Passionate about hospitality, you will take pride in delivering personalised service, resolving guest enquiries efficiently and creating positive experiences through every interaction. You bring energy, a positive attitude and a willingness to help wherever needed, contributing to a culture where both guests and team members can flourish.
We're looking for someone with:
- A passion for luxury hospitality and delivering exceptional guest experiences.
- Experience in a guest communication or guest service role, ideally within a luxury hotel environment.
- Knowledge of Front Office systems and guest service procedures.
- Strong communication and interpersonal skills, with the ability to build rapport with guests and colleagues.
- Excellent organisational skills and the ability to remain calm and effective in a fast-paced environment.
- A positive, professional and collaborative approach, with the confidence to build strong relationships across the hotel.
- A commitment to sustainability and responsible hospitality.
- A flexible and adaptable approach to working hours and operational demands.
What We Offer
- Cycle to work scheme.
- Dedicated employee assistance programme through Health Assured.
- ‘Stream’ financial wellbeing programme.
- Complimentary overnight stay (including dinner and breakfast) at one of our hotels to celebrate your work anniversary.
- An extra day’s holiday on your birthday.
- Hilton Go Travel Programme for Team Members and Family and Friends.
- Recommend a friend bonus up to £750.
- 28 days holiday per year, including public and bank holidays, rising to 33 days with annual increments.
- 2 paid community days per year.
- Meals provided while on duty.
Join Us
At The BoTree, our values of Truth, Love and Compassion shape the way we work, support each other and welcome our guests. We are committed to creating a workplace where our team members feel respected, inspired and able to grow. If you are passionate about delivering exceptional guest experiences through outstanding communication and personalised service, we'd love to hear from you. Be part of something extraordinary. Be part of The BoTree.
Guest Communications Agent employer: Thebotree
At The BoTree, we pride ourselves on being an exceptional employer that values purposeful luxury and sustainability. Our collaborative work culture fosters personal growth and development, offering a range of benefits including generous holiday allowances, wellness programmes, and unique experiences like complimentary stays to celebrate your contributions. Join us in creating memorable guest experiences while thriving in an environment where respect, inspiration, and compassion are at the heart of everything we do.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Communications Agent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Thebotree. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Thebotree
Don't be shy about reaching out to Thebotree directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Communications Agent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Thebotree and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Thebotree
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
