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For Companies At a Glance
- Tasks: Engage with customers, provide product insights, and drive sales through exceptional service.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and ethical practices since 1976.
- Benefits: Enjoy a 50% discount on products, freebies, and volunteer time for causes you care about.
- Why this job: Be part of a brand that empowers communities and promotes sustainability while expressing your individuality.
- Qualifications: A passion for customer engagement and open availability for flexible shifts is essential.
- Other info: Opportunities for growth and inclusion in various networks to celebrate diversity.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Consultant - 8 Hours FTC role at The Body Shop. The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell:
As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
More About The Role:
- Learn and understand our products - they’re packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes; we’re not just selling a skin care routine, we’re also helping communities build a better life.
- Learn our customer’s needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good.
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service.
What We Look For:
- Interest in connecting with customers to drive customer engagement.
- Open availability for evening, weekend, and holiday shifts.
What We Offer:
- Comprehensive onboarding in your new position.
- Training hours for you & your team as needed.
- A 50% discount on regular product & 30% on Gifts.
- Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
- Volunteer time so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- Uniform - We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Opportunities to grow within the Brand.
- Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.
Talent Drivers:
- Collaborative Skills
- Personal Conduct
- Commerciality
- Purpose
Customer Consultant - 8 Hours FTC employer: Thebodyshop
Contact Detail:
Thebodyshop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - 8 Hours FTC
✨Tip Number 1
Familiarise yourself with The Body Shop's product range and their ethical sourcing practices. This knowledge will not only help you connect with customers but also demonstrate your genuine interest in the brand's values during your interactions.
✨Tip Number 2
Engage with the community by participating in local events or initiatives related to ethical beauty and sustainability. This shows your commitment to the brand's mission and can provide you with valuable talking points when networking or interviewing.
✨Tip Number 3
Be prepared to showcase your customer service skills through role-playing scenarios. Think about how you would handle different customer inquiries or complaints, as this will highlight your ability to provide exceptional service in line with The Body Shop's standards.
✨Tip Number 4
Showcase your flexibility and availability for various shifts, especially evenings and weekends. Being open to these hours can set you apart from other candidates and align with the store's needs for a Customer Consultant.
We think you need these skills to ace Customer Consultant - 8 Hours FTC
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand The Body Shop's values and mission. Highlight your alignment with their commitment to ethical beauty and community support in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and any knowledge of beauty products. Use keywords from the job description to demonstrate that you are a good fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement and your understanding of The Body Shop's products. Mention specific examples of how you've provided exceptional customer service in the past.
Showcase Your Availability: Since the role requires open availability for evening, weekend, and holiday shifts, clearly state your availability in your application. This shows your willingness to meet the company's needs.
How to prepare for a job interview at Thebodyshop
✨Know the Brand's Values
Before your interview, make sure you understand The Body Shop's commitment to ethical beauty and community trade. Familiarise yourself with their history and values, as this will help you connect with the brand's mission during the interview.
✨Show Your Passion for Customer Engagement
As a Customer Consultant, your role is all about connecting with customers. Be prepared to share examples of how you've successfully engaged with customers in the past and how you can bring that passion to The Body Shop.
✨Demonstrate Product Knowledge
The Body Shop offers a wide range of products. Take some time to learn about their key offerings, especially those that are vegetarian or vegan. Being able to discuss specific products and their benefits will impress your interviewers.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle customer service scenarios. Think of situations where you've had to resolve conflicts or provide exceptional service, and be ready to share those experiences.
