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For Companies At a Glance
- Tasks: Engage with customers, provide product advice, and support store management.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and ethical practices since 1976.
- Benefits: Enjoy a 50% discount on products, freebies, and volunteer time for causes you care about.
- Why this job: Be part of a brand that empowers people and enriches the planet while embracing your individuality.
- Qualifications: A passion for customer engagement and open availability for flexible shifts is essential.
- Other info: Opportunities for growth and inclusion in various networks within the company.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell:
- As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy.
- You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
More About The Role:
- Learn and understand our products - they’re packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes, we’re not just selling a skin care routine, we’re also helping communities build a better life.
- Learn our customer’s needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good.
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service.
What We Look For:
- Interest in connecting with customers to drive customer engagement.
- Open availability for evening, weekend, and holiday shifts.
What We Offer:
- Comprehensive onboarding in your new position.
- Training hours for you & your team as needed.
- A 50% discount on regular product & 30% on Gifts.
- Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
- Volunteer time so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- Uniform - We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Opportunities to grow within the Brand.
- Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.
Talent Drivers:
- Collaborative Skills
- Personal Conduct
- Commerciality
- Purpose
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
Industries: Administrative and Support Services
16hr Customer Consultant employer: Thebodyshop
Contact Detail:
Thebodyshop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 16hr Customer Consultant
✨Tip Number 1
Familiarise yourself with The Body Shop's product range and their ethical sourcing practices. This knowledge will not only help you connect with customers but also demonstrate your genuine interest in the brand's philosophy during your interactions.
✨Tip Number 2
Showcase your passion for customer service by engaging with potential customers in your community. Whether it's through social media or local events, sharing your enthusiasm for cruelty-free beauty can set you apart as a candidate who truly embodies The Body Shop's values.
✨Tip Number 3
Be prepared to discuss how you can contribute to the store's sales and customer engagement goals. Think of specific examples from your past experiences where you've successfully driven sales or enhanced customer satisfaction.
✨Tip Number 4
Demonstrate your flexibility and willingness to work varied shifts, including evenings and weekends. Highlighting your availability shows that you're committed to being a reliable team member, which is crucial for a role in retail.
We think you need these skills to ace 16hr Customer Consultant
Some tips for your application 🫡
Understand The Body Shop's Values: Before applying, take some time to understand The Body Shop's commitment to ethical beauty and community trade. Reflect this understanding in your application to show that you align with their mission.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles where you've engaged with customers. Use specific examples that demonstrate your ability to connect with people and drive engagement.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your skills but also expresses your passion for cruelty-free products and ethical practices. Mention how you can contribute to the team and enhance customer experiences.
Showcase Your Availability: Since the role requires open availability for evening, weekend, and holiday shifts, clearly state your availability in your application. This will help demonstrate your flexibility and commitment to the role.
How to prepare for a job interview at Thebodyshop
✨Know the Brand's Values
Before your interview, make sure you understand The Body Shop's commitment to ethical beauty and community trade. Familiarise yourself with their history and values, as this will help you connect with the brand during the interview.
✨Show Your Passion for Customer Service
As a Customer Consultant, your role revolves around engaging with customers. Be prepared to share examples of how you've provided exceptional customer service in the past and express your enthusiasm for helping others find products that suit their needs.
✨Demonstrate Product Knowledge
The Body Shop offers a wide range of vegetarian and vegan products. Take some time to learn about their key products and ingredients, so you can confidently discuss them during the interview and show your genuine interest in the brand.
✨Be Yourself
The Body Shop values individuality and encourages employees to express themselves. Don’t be afraid to showcase your personality during the interview. Share your unique experiences and how they align with the company's mission to empower people and enrich the planet.
