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For Companies At a Glance
- Tasks: Lead technical operations and hard services delivery for diverse clients.
- Company: Join JLL, a leader in workplace management with a focus on innovation.
- Benefits: Competitive salary, leadership opportunities, and a dynamic work environment.
- Why this job: Drive operational excellence and make a real impact in facilities management.
- Qualifications: 10+ years in facilities management and proven team leadership skills.
- Other info: Opportunity to work with C-level executives and develop a high-performing team.
The predicted salary is between 72000 - 108000 £ per year.
JLL Workplace Management seeks an experienced Operations Director to lead technical operations and hard services delivery across our diverse client portfolio. This senior leadership role requires a proven track record in facilities management, technical systems oversight, and team leadership within complex commercial environments. The successful candidate will drive operational excellence, client satisfaction, and business growth while managing multi-disciplinary engineering and technical services teams.
Key Responsibilities
- Strategic Leadership
- Drive the strategic direction of hard services operations across assigned portfolio, ensuring alignment with JLL's service delivery standards and client objectives.
- Develop and execute business plans that expand service offerings and strengthen client relationships.
- Lead pursuit activities for new business opportunities, providing technical expertise and operational insights during client presentations and proposal development.
- Team Leadership & Development
- Lead and develop a high-performing team of operational managers and support staff (circa 250).
- Financial Performance & Budget Management
- Develop and manage annual operating budgets, ensuring cost-effective service delivery while maintaining quality standards.
- Monitor key performance indicators including maintenance costs, and client satisfaction scores.
- Drive cost optimisation initiatives and negotiate vendor contracts to maximize value for clients.
- Client Relationship Management
- Serve as primary technical liaison for C-level executives and facilities leadership at key client accounts.
- Conduct regular business reviews, present operational metrics, and develop improvement plans based on client feedback.
- Respond to escalated technical issues and ensure prompt resolution of service concerns.
Required Qualifications
- Minimum 10 years of progressive leadership experience in facilities management, building operations, or technical services management.
- At least 5 years managing teams of technical professionals across multiple locations.
- Demonstrated experience with commercial office buildings, industrial facilities, or mission-critical environments.
- Extensive experience in facilities management or property services, with proven leadership in managing large accounts.
- Experience in stakeholder management at senior/executive level.
- Relevant industry qualifications (e.g., BIFM, IWFM, RICS).
- Proven ability to lead and develop teams in a multi-site environment.
- Excellent communication, negotiation, and presentation skills.
Technical Expertise
- Deep knowledge of HVAC systems, electrical distribution, plumbing, fire safety, and building automation systems.
- Proficiency with CMMS platforms and building management systems.
- Understanding of capital project management.
Leadership & Business Skills
- Proven track record of P&L responsibility and budget management.
- Strong analytical and problem-solving capabilities with experience using data to drive operational decisions.
- Excellent communication and presentation skills with ability to interact effectively with senior executives.
- Experience in client-facing roles within service provider organizations.
Engineering Operations Director in London employer: theBluePill
Contact Detail:
theBluePill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Operations Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Operations Director role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent projects, and challenges they face in facilities management. We want you to walk in with insights that show you’re not just another candidate, but someone who can drive operational excellence from day one.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share specific examples of how you’ve developed teams and improved client satisfaction in previous roles. We believe that demonstrating your ability to lead and inspire will set you apart from the competition.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest in the position and highlighting a key point from your conversation can keep you top of mind. We’re all about making those connections last!
We think you need these skills to ace Engineering Operations Director in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Operations Director. Highlight your experience in facilities management and team leadership, and don’t forget to showcase any relevant qualifications. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of your achievements in managing technical operations and client relationships. We love a good story that shows your passion and expertise.
Showcase Your Leadership Skills: As an Operations Director, leadership is key. In your application, make sure to highlight your experience in leading teams and driving operational excellence. We want to know how you’ve developed high-performing teams and managed multi-disciplinary services.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at theBluePill
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around HVAC systems, electrical distribution, and building automation. Being able to discuss these topics confidently will show that you’re not just a leader but also technically savvy.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in multi-site environments. Think about specific challenges you faced and how you motivated your team to achieve operational excellence. This will demonstrate your capability to lead a high-performing team.
✨Understand the Business
Familiarise yourself with JLL's service delivery standards and client objectives. Be ready to discuss how you can align your strategic direction with their goals. Showing that you understand their business will set you apart from other candidates.
✨Engage with Client Relationships
Be prepared to talk about your experience managing client relationships, especially at the executive level. Think of instances where you’ve turned client feedback into actionable improvement plans. This will highlight your ability to maintain and grow client satisfaction.
