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For Companies At a Glance
- Tasks: Lead a global team to enhance product support and customer experience.
- Company: Dynamic tech company focused on innovation and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Shape the future of support services and make a real impact.
- Qualifications: 3+ years in service desk management and strong ITIL knowledge.
- Other info: Join a vibrant team with a commitment to continuous improvement.
The predicted salary is between 45000 - 55000 £ per year.
Your Role in Action – Key Responsibilities
- Lead & Inspire: Own the Product Support function with confidence, bringing clarity, structure, and energy to a globally distributed team.
- Design How We Work: Shape the operating model — define smart processes, clear workflows, and the measurable outcomes that show we’re succeeding.
- Level Up Our Support Experience: Continuously evolve our support platform, boosting efficiency while still delivering customer experiences we’re proud of.
- Automate & Optimise: Hunt for opportunities to streamline and automate, using data insights to focus on improvements with the biggest impact.
- Collaborate Across Teams: Partner closely with Product and Engineering, ensuring smooth communication, seamless handovers, and a truly connected way of working.
The Perfect Match: Your Skills & Talents
- Strong grasp of ITIL-based Service Management and love putting best‑practice thinking into real‑world action.
- Know Zendesk like an old friend — configuration, reporting, optimisation… you’re confident making it work smarter, not harder.
- Always looking for ways to improve things, using data, metrics, and user feedback to fuel continuous improvement.
- Communicate clearly and confidently, building great relationships with stakeholders and adapting your style to suit the audience.
- Technically fluent and great at translating complex information into language everyone can understand.
- Bring 3+ years’ experience in a Service Desk Manager or similar role, and you’re ready to take on more.
- Have an ITIL Foundation certification, with higher‑level qualifications being a welcome bonus.
- Understand the key pillars of great service — incident, problem, change, and knowledge management — and you’ve used Zendesk to support them effectively.
- Excellent stakeholder management, written and verbal communication skills.
Service Desk Manager in Brighton employer: thebigword
Contact Detail:
thebigword Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Desk Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to ITIL and Zendesk. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your experience and how you can bring value to the team.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've improved processes or resolved issues in previous roles. This will demonstrate your ability to level up the support experience, just like we do at StudySmarter.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Service Desk Manager in Brighton
Some tips for your application 🫡
Show Your Passion for Service Management: When you’re writing your application, let your enthusiasm for ITIL-based Service Management shine through. We want to see how you’ve put best practices into action and how you can bring that energy to our team.
Tailor Your Experience to the Role: Make sure to highlight your experience with Zendesk and any specific achievements in your previous roles. We love seeing how you've optimised processes and improved customer experiences, so don’t hold back!
Communicate Clearly and Confidently: Your written application is a chance to showcase your communication skills. Use clear language and structure your thoughts well, as this reflects how you’ll communicate with stakeholders in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at thebigword
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL-based Service Management knowledge. Be ready to discuss how you've applied best practices in real-world scenarios. This will show that you not only understand the theory but can also implement it effectively.
✨Master Zendesk Like a Pro
Since Zendesk is a key part of the role, come prepared with specific examples of how you've configured and optimised it in previous positions. Highlight any reporting or automation strategies you've used to enhance efficiency and customer experience.
✨Showcase Your Communication Skills
Prepare to demonstrate your ability to communicate complex information clearly. Think of examples where you've successfully adapted your communication style for different stakeholders. This will highlight your relationship-building skills and adaptability.
✨Data-Driven Improvement Mindset
Be ready to discuss how you've used data insights and user feedback to drive continuous improvement in support processes. Share specific metrics or outcomes that resulted from your initiatives to showcase your impact.