At a Glance
- Tasks: Lead customer feedback management and drive service improvements across the organisation.
- Company: Join a dynamic team focused on enhancing customer trust and satisfaction.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by improving customer experiences and driving quality initiatives.
- Qualifications: Strong analytical skills and experience in feedback management.
The predicted salary is between 40000 - 50000 € per year.
Your Role in Action
Are you driven by delivering fair outcomes and improving customer confidence? As our Feedback Manager, you’ll lead the effective management of customer queries, questions, concerns or complaints, ensuring each case is handled with care, consistency, and accountability. You’ll work across all departments and with clients to assess issues, uncover trends, and influence service improvements. By championing learning from feedback and promoting best practice, you’ll play a key role in strengthening customer trust and enhancing standards across the organisation.
What You’ll Be Responsible For
- Own Feedback and Resolution - Take full ownership of customer and internal feedback, ensuring all matters are investigated, resolved promptly and translated into meaningful improvements.
- Deliver Insight Through Trend and Root Cause Analysis - Conduct regular trend and root cause analysis to proactively identify issues and opportunities for improvement, translating insight into practical, measurable actions.
- Drive Quality and Service Improvement Initiatives - Design, implement and monitor initiatives that enhance quality, service delivery and customer satisfaction, ensuring alignment with business objectives.
- Act as the Quality Point of Contact - Serve as the central liaison, working closely with Operations, Sales, LR and clients to ensure clear communication and joined‑up decision‑making.
- Produce Clear and Insightful Reporting - Deliver comprehensive feedback reports, analysing trends and themes across client and supplier input to produce clear, actionable insights that inform decision‑making and drive improvement.
- Lead Client‑Facing Engagements - Lead client‑facing meetings relating to feedback and service performance, clearly articulating findings, agreed actions, and outcomes to ensure transparency, accountability, and resolution.
- Ensure Consistency Through Calibration - Plan and facilitate calibration and levelling sessions to maintain consistency, fairness and adherence to quality standards.
- Managing and developing the Feedback team - Foster a supportive, high‑performing culture where colleagues are empowered, well‑trained, and confident in delivering fair customer outcomes.
The Perfect Match: Your Skills & Talents
- Knowledge of Operations and Feedback Management, ensuring high standards and continuous improvement.
- Strong analytical and problem‑solving abilities, with a talent for data analysis that drives informed decision‑making.
- Confidence handling customer feedback and complaints through to effective resolution.
- Clear, professional communication skills, with the ability to work effectively across teams and with clients.
- A collaborative, detail-focused approach, with the confidence to take ownership and influence others.
Feedback Manager in Brighton employer: thebigword
As a Feedback Manager at our organisation, you will thrive in a dynamic work culture that prioritises customer satisfaction and continuous improvement. We offer comprehensive training and development opportunities to empower you in your role, alongside a supportive team environment that values collaboration and innovation. Located in a vibrant area, our company not only champions fair outcomes but also fosters a sense of community, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Feedback Manager in Brighton
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to feedback management. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive improvements in past roles. We love seeing candidates who can turn insights into action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference.
We think you need these skills to ace Feedback Manager in Brighton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in feedback management and customer service. We want to see how your skills align with our mission of delivering fair outcomes and improving customer confidence.
Showcase Your Analytical Skills:Since the role involves a lot of data analysis, don’t forget to mention any relevant experience you have with trend and root cause analysis. We love seeing how you’ve used data to drive improvements in past roles!
Communicate Clearly:Your written application should reflect the clear and professional communication skills we value. Keep it concise, well-structured, and free of jargon. Remember, we’re looking for someone who can articulate findings and actions effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at thebigword
✨Know Your Feedback Management
Make sure you brush up on your knowledge of feedback management processes. Understand how to handle customer queries and complaints effectively, as well as the importance of delivering fair outcomes. This will show that you're not just familiar with the role but genuinely passionate about improving customer confidence.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with trend and root cause analysis. Bring examples of how you've used data to identify issues and implement improvements in previous roles. This will demonstrate your strong analytical abilities and problem-solving skills, which are crucial for the Feedback Manager position.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and professionally. You’ll need to convey findings and actions during client-facing meetings, so being able to communicate effectively across teams is key. Consider doing mock interviews with a friend to refine your delivery and boost your confidence.
✨Emphasise Collaboration and Ownership
Be ready to share examples of how you've worked collaboratively in past roles and taken ownership of projects. Highlighting your ability to influence others and drive service improvement initiatives will resonate well with the interviewers, as they’re looking for someone who can foster a high-performing culture within the team.
