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For Companies At a Glance
- Tasks: Build strong relationships and drive revenue growth with global clients.
- Company: Join a dynamic team in the Public Sector UK Division.
- Benefits: Enjoy autonomy, competitive salary, and opportunities for professional development.
- Why this job: Make a real impact by engaging with clients and shaping their success.
- Qualifications: Strong interpersonal skills and experience in client-focused solutions.
- Other info: Fast-paced environment with opportunities to manage multiple projects.
The predicted salary is between 36000 - 60000 £ per year.
The Role Unveiled! As a Customer Success Manager within our Public Sector UK Division, you will play a pivotal role in sculpting relationships, steering revenue growth, and navigating new horizons. In this tight-knit, high-energy department, you'll wield autonomy, contributing directly to our success by engaging with global clients and expanding our reach.
Your Role in Action:
- Develop, agree and maintain an account plan for each customer.
- Generate sales among customer(s) accounts, including upselling and cross‑selling.
- Prospect new buying centres (i.e. entities, divisions, departments and geographies) of existing clients that do not currently spend with thebigword.
- Make service delivery calls seeking customer referrals.
- Cold call new contacts to generate qualified leads and opportunities.
- You will be responsible for building, managing and maintaining long‑term relationships with thebigword customers(s).
- Daily engagement with your customer(s) to build strong relationships and ensure customer satisfaction.
- Assist with any RFP/Tender/Proposal.
- Build, maintain and develop internal and external relationships with key stakeholders through effective written, verbal and face to face communication.
- Operates as the point of contact for assigned customer(s).
- Makes sure customer(s) receive requested products and services in a timely fashion.
- Escalates customer(s) needs and demands to appropriate team/manager/department.
- Forecasts and tracks customer account metrics.
- Manage projects within customer relationships, working to carry out customer goals while meeting TBW goals.
- Coordinate with staff members working on the same account to ensure consistent service.
- Delivery of training to end users face‑to‑face, webinars, over the phone, video conference as appropriate.
- Building strong working relationships across the business to enable delivery of the SLA’s within the contract.
- Create and maintain all required CRM records.
- Be actively aware of work completed for your customer(s).
- Be knowledgeable about revenue and profitability and report accordingly.
- Provide best practice solutions to customers – including workflow reviews to ensure best practice workflows are implemented which are efficient and add value.
The Perfect Match: Your Skills & Talents
Essential:
- Strong influencer with excellent interpersonal skills.
- Adaptable and experienced in dynamic, changing environments.
- Proficient in communicating, presenting, and influencing key stakeholders at all levels.
- Target-driven and motivated to achieve goals.
- Experienced in delivering client-focused solutions.
- Proven ability to manage multiple projects simultaneously with keen attention to detail.
- Excellent listening, negotiation, and presentation skills.
- Strong verbal and written communication skills.
Desirable:
- Have proven experience as an Account Manager, Key Account Manager, Sales Account Manager, or similar.
- Have experience with CRM software.
- Have industry specific experience.
Customer Success Manager in Brighton employer: thebigword
Contact Detail:
thebigword Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Brighton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships that can lead to opportunities.
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could help you land that Customer Success Manager role. Have a quick, engaging summary of your experience and what you bring to the table ready to go. Make it memorable!
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Customer Success Manager in Brighton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share a bit about your passions and interests related to customer success.
Tailor Your Application: Make sure to tailor your application specifically for the Customer Success Manager role. Highlight your relevant experience and skills that align with the job description. We love seeing how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and achievements. Avoid fluff and focus on what makes you a great fit for us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at thebigword
✨Know Your Customers
Before the interview, research the company’s existing clients and their industries. Understanding their needs and challenges will help you demonstrate how you can build strong relationships and provide tailored solutions.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare examples of how you've effectively communicated with stakeholders in the past. Be ready to discuss your approach to both verbal and written communication during the interview.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've successfully navigated challenges or conflicts with customers. Highlight your ability to adapt and find solutions that benefit both the client and the company.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practice handling objections, upselling, and cross-selling in a way that feels natural and confident. This will showcase your skills in real-time.
