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For Companies At a Glance
- Tasks: Manage bookings and provide exceptional customer service in a fast-paced environment.
- Company: Join Clarion, a dynamic hub of exceptional service delivery.
- Benefits: Competitive salary, supportive team culture, and opportunities for personal growth.
- Why this job: Make a real impact by helping clients and enhancing their experiences.
- Qualifications: Strong communication skills and a proactive problem-solving attitude.
- Other info: Collaborative team environment with opportunities to celebrate successes together.
The predicted salary is between 30000 - 42000 £ per year.
Your Role in Action – Key Responsibilities
At Clarion, a high-octane hub of exceptional service delivery, we cater to many clients, including critical services, public and private sector. With 28,000 face-to-face bookings and 72,000 Telephone Interpreting calls per month, monotony simply doesn't exist here. We thrive on achieving key SLAs while fostering the growth and well-being of our members.
- Manage booking enquiries and effectively communicate with clients, addressing their queries and escalating priority issues.
- Monitor and advise on supplier capacity to the relevant stakeholders ensuring efficient departmental operations.
- Adhere to schedules, proactively sourcing bookings within defined parameters.
- Handle customer dissatisfaction, recording service complaints, and provide exceptional customer service to all inbound callers.
- Provide real-time support to clients and linguists, maintaining strong communication channels with suppliers and internal departments.
- Manage queries related to bookings, invoicing, and portals, including handling new requests, amendments, and cancellations.
- Prioritise workload, identify and escalate issues, and support new starters' training, contributing to client relationship building and business retention.
- Assist the relevant stakeholders in work allocation, showcasing competence across all internal management systems.
The Perfect Match: Your Skills & Talents
- Prepared to make a difference, adept at effective communication and attentive listening.
- Proactive problem solver, embracing initiative and confident decision-making to resolve issues.
- Committed to integrity and accountability, demonstrating resilience and a personal drive to meet and achieve targets and KPIs.
- Thrives in a collaborative team environment, eager to celebrate successes and share best practices with others.
- Passionate about combining customer service expertise and familiarity with the language services sector.
- Thrive on making a positive impact on people's lives, excelling as a communicator and attentive listener.
Booking Coordinator in Brighton employer: thebigword
Contact Detail:
thebigword Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Coordinator in Brighton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your communication skills and problem-solving abilities, as these are key for a Booking Coordinator role.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from the interview to remind them of your conversation and reinforce your interest in the position.
✨Tip Number 4
Apply through our website! We love seeing applications directly from our site, and it shows you're genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Booking Coordinator in Brighton
Some tips for your application 🫡
Show Your Communication Skills: Since the role is all about effective communication, make sure your application reflects this. Use clear and concise language, and don’t shy away from showcasing your ability to listen and respond to queries.
Highlight Problem-Solving Abilities: We love proactive problem solvers! In your application, share examples of how you've tackled challenges in the past. This will show us that you can think on your feet and handle customer dissatisfaction like a pro.
Demonstrate Team Spirit: This role thrives in a collaborative environment, so let us know how you work well with others. Mention any experiences where you’ve celebrated successes or shared best practices with your team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at thebigword
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Booking Coordinator. Familiarise yourself with how to manage booking enquiries and communicate effectively with clients. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Problem-Solving Skills
As a proactive problem solver, be ready to share examples of how you've tackled challenges in previous roles. Think about situations where you had to handle customer dissatisfaction or escalate priority issues, and explain how you resolved them.
✨Emphasise Team Collaboration
Clarion values teamwork, so highlight your experience working in collaborative environments. Share instances where you celebrated successes with your team or contributed to training new starters, showcasing your ability to build strong relationships.
✨Prepare Questions for Them
At the end of the interview, have a few thoughtful questions ready to ask. This shows your genuine interest in the company and the role. You might ask about their approach to maintaining communication channels or how they support staff in achieving KPIs.
