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For Companies At a Glance
- Tasks: Manage bookings, communicate with clients, and ensure exceptional service delivery.
- Company: Dynamic service provider with a focus on client satisfaction and team growth.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal development.
- Why this job: Make a real impact by helping clients and enhancing their experience.
- Qualifications: Strong communication skills, problem-solving mindset, and a passion for customer service.
- Other info: Join a vibrant team where your contributions truly matter.
The predicted salary is between 30000 - 42000 £ per year.
Your Role in Action – Key Responsibilities
At Clarion, a high-octane hub of exceptional service delivery, we cater to many clients, including critical services, public and private sector. With 28,000 face-to-face bookings and 72,000 Telephone Interpreting calls per month, monotony simply doesn't exist here. We thrive on achieving key SLAs while fostering the growth and well-being of our members.
- Manage booking enquiries and effectively communicate with clients, addressing their queries and escalating priority issues.
- Monitor and advise on supplier capacity to the relevant stakeholders ensuring efficient departmental operations.
- Adhere to schedules, proactively sourcing bookings within defined parameters.
- Handle customer dissatisfaction, recording service complaints, and provide exceptional customer service to all inbound callers.
- Provide real-time support to clients and linguists, maintaining strong communication channels with suppliers and internal departments.
- Manage queries related to bookings, invoicing, and portals, including handling new requests, amendments, and cancellations.
- Prioritise workload, identify and elevate issues, and support new starters' training, contributing to client relationship building and business retention.
- Assist the relevant stakeholders in work allocation, showcasing competence across all internal management systems.
The Perfect Match: Your Skills & Talents
- Prepared to make a difference, adept at effective communication and attentive listening.
- Proactive problem solver, embracing initiative and confident decision-making to resolve issues.
- Committed to integrity and accountability, demonstrating resilience and a personal drive to meet and achieve targets and KPI’s.
- Thrives in a collaborative team environment, eager to celebrate successes and share best practices with others.
- Passionate about combining customer service expertise and familiarity with the language services sector.
- Thrive on making a positive impact on people's lives, excelling as a communicator and attentive listener.
Sourcing Coordinator in Leeds employer: thebigword Group
Contact Detail:
thebigword Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sourcing Coordinator in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since the role involves effective communication, try mock interviews with friends or family. Get comfortable discussing your experiences and how they relate to the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Sourcing Coordinator in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Sourcing Coordinator role. Highlight your communication skills, problem-solving abilities, and any relevant experience in customer service or the language services sector.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to Clarion's mission. Be sure to mention your proactive approach and commitment to exceptional service.
Showcase Your Team Spirit: Since collaboration is key at Clarion, don’t forget to mention your experience working in teams. Share examples of how you've celebrated successes with colleagues or contributed to a positive team environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at thebigword Group
✨Know the Company Inside Out
Before your interview, take some time to research Clarion and its services. Understand their client base and the importance of effective communication in their operations. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
As a Sourcing Coordinator, you'll need to demonstrate your proactive problem-solving abilities. Prepare examples from your past experiences where you've successfully resolved issues or improved processes. This will highlight your initiative and decision-making skills.
✨Emphasise Your Customer Service Experience
Since the role involves handling customer dissatisfaction and providing exceptional service, be ready to discuss your previous customer service roles. Share specific instances where you turned a negative experience into a positive one, showcasing your ability to maintain strong communication.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess how you'd handle specific situations related to bookings and client interactions. Practice your responses to these types of questions, focusing on your thought process and how you prioritise tasks while maintaining excellent service.