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For Companies At a Glance
- Tasks: Coordinate bookings and provide exceptional service to clients and linguists.
- Company: Join Clarion, a dynamic hub of exceptional service delivery.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a positive impact while thriving in a fast-paced, collaborative setting.
- Qualifications: Strong communication skills and a proactive problem-solving attitude.
- Other info: Exciting role with diverse responsibilities and a chance to celebrate team successes.
The predicted salary is between 30000 - 42000 £ per year.
Your Role in Action – Key Responsibilities
At Clarion, a high-octane hub of exceptional service delivery, we cater to many clients, including critical services, public and private sector. With 28,000 face-to-face bookings and 72,000 Telephone Interpreting calls per month, monotony simply doesn't exist here. We thrive on achieving key SLAs while fostering the growth and well-being of our members.
- Coordinate booking inquiries and maintain clear communication with clients, responding to their questions and escalating urgent matters when required.
- Track supplier capacity and provide guidance to relevant stakeholders to support efficient departmental operations.
- Follow established schedules while proactively sourcing bookings within defined guidelines.
- Address customer concerns, document service complaints, and deliver exceptional service to all inbound callers.
- Offer real-time assistance to clients and linguists, ensuring strong communication links with suppliers and internal teams.
- Manage queries related to bookings, invoicing, and portals, including processing new requests, amendments, and cancellations.
- Organize and prioritize tasks, elevate issues as needed, assist with onboarding new starters, and contribute to building client relationships and retaining business.
- Support stakeholders with work allocation while demonstrating proficiency across all internal management systems.
The Perfect Match: Your Skills & Talents
- Prepared to make a difference, adept at effective communication and attentive listening.
- Proactive problem solver, embracing initiative and confident decision-making to resolve issues.
- Committed to integrity and accountability, demonstrating resilience and a personal drive to meet and achieve targets and KPI’s.
- Thrives in a collaborative team environment, eager to celebrate successes and share best practices with others.
- Passionate about combining customer service expertise and familiarity with the language services sector.
- Thrive on making a positive impact on people's lives, excelling as a communicator and attentive listener.
Booking Coordinator in Leeds employer: thebigword Group
Contact Detail:
thebigword Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Coordinator in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your communication skills and problem-solving abilities, as these are key for a Booking Coordinator role.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Make sure to highlight your customer service experience and proactive approach in your application.
We think you need these skills to ace Booking Coordinator in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about effective communication, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to listen and respond thoughtfully.
Highlight Your Problem-Solving Abilities: We love proactive problem solvers! In your application, share examples of how you've tackled challenges in the past. This will show us that you’re ready to embrace initiative and make confident decisions.
Demonstrate Your Customer Service Passion: Make it clear that you’re passionate about customer service. Share experiences where you’ve gone above and beyond to help clients or resolve issues, as this aligns perfectly with our commitment to exceptional service delivery.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Clarion!
How to prepare for a job interview at thebigword Group
✨Know the Company Inside Out
Before your interview, take some time to research Clarion and its services. Understand their client base and the importance of effective communication in their operations. This will not only show your interest but also help you tailor your answers to align with their values.
✨Showcase Your Communication Skills
As a Booking Coordinator, communication is key. Prepare examples from your past experiences where you effectively communicated with clients or resolved issues. Be ready to demonstrate your attentive listening skills during the interview, as this will highlight your suitability for the role.
✨Be Proactive in Problem Solving
Think of scenarios where you had to solve problems quickly and efficiently. During the interview, share these examples to illustrate your proactive approach. Clarion values initiative, so showing that you can think on your feet will set you apart from other candidates.
✨Emphasise Team Collaboration
Clarion thrives in a collaborative environment, so be prepared to discuss how you've worked well in teams before. Share specific instances where you contributed to team success or helped resolve conflicts, showcasing your ability to work harmoniously with others.
