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- Tasks: Lead a dynamic NOC team to ensure system uptime and operational efficiency.
- Company: Join Thebes Group, a leading IT Managed Service provider with 19 years of experience.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge technology.
- Why this job: Make a real impact in the financial sector while developing your leadership skills.
- Qualifications: 5+ years in NOC operations, strong leadership, and technical troubleshooting skills.
- Other info: Exciting opportunities for continuous improvement and innovation in a supportive environment.
The predicted salary is between 42000 - 58000 £ per year.
We are looking for a hands-on NOC Team Leader with over 5 years' experience to oversee and streamline the NOC/Computers Operators team for a leading banking organization. This is a hands-on role and the successful candidate will be playing a crucial role in managing a team of 8 to ensure system uptime, incident response, and operational efficiency. This position offers an exciting opportunity to work at the forefront of technology in the financial sector, providing mission-critical support within an SLA driven environment.
Key Essential Skills
- 5+ year experience as a hands-on NOC Team Leader
- Strong experience working with Control-M (batch monitoring) or other job management tools
- Extensive experience in NOC operations, including monitoring tools (SolarWinds) and incident management
- Experience working in a technical role within a Managed Services environment
- Experience of managing shifts to ensure full cover, ideally with 24/7 experience
- Knowledge of networking fundamentals (eg, LAN, WAN, VPN, TCP/IP)
- Proven capability in endpoint management and troubleshooting
- Exceptional problem-solving skills and a proactive approach to issue resolution
- Exceptional communication skills - both written and verbal
- Strong leadership and team management experience
- Knowledge of ITIL frameworks and best practices
- An ability to explain technical content to non-technical audiences
Desirable Skills
- Knowledge & Support of Wintel systems (Windows Server, Active Directory, etc.)
- Certifications such as CCNA, ITIL Foundation Certification, Microsoft Certified: Azure Administrator Associate (or equivalent Wintel certifications)
- Approachable and pro-active with excellent interpersonal skills, experience building inter-team relationships
- An ability and interest in understanding new technologies and integrating them into existing workflow and processes
- A genuine interest in continuous improvement with excellent analytical skills to spot and progress improvement opportunities within the team
Role & Responsibilities
- Lead the NOC team, ensuring high availability and performance of banking systems and services
- Monitor infrastructure, applications, and endpoints for performance, reliability, and security using advanced tools
- Manage incident escalation and resolution processes to minimize downtime and ensure SLA adherence
- Collaborate with cross-functional teams to drive root cause analysis and preventive measures
- Develop and implement operational procedures, documentation, and training for NOC staff
- Act as the primary point of contact for the NOC for critical incidents and escalations during on-call rotations
- Rota management and shift cover
NOC Team Leader employer: Thebes IT Solutions Ltd
Contact Detail:
Thebes IT Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Team Leader
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or even local tech events. You never know who might be looking for a NOC Team Leader just like you, and personal connections can make all the difference.
✨Tip Number 2
Show off your skills in interviews! Prepare to discuss your hands-on experience with Control-M and SolarWinds. Use real-life examples to demonstrate how you've tackled incidents and improved team performance.
✨Tip Number 3
Don’t forget to research the company! Understand their tech stack and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace NOC Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a NOC Team Leader and showcases your skills with tools like Control-M and SolarWinds. We want to see how your background aligns with the role, so don’t be shy about detailing your hands-on experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your leadership style, problem-solving skills, and any relevant certifications. Let us know what excites you about this opportunity!
Showcase Your Communication Skills: Since exceptional communication is key for this role, make sure your application reflects that. Use clear and concise language, and if you can, include examples of how you've effectively communicated technical content to non-technical audiences in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Thebes IT Solutions Ltd
✨Know Your NOC Inside Out
Make sure you brush up on your knowledge of NOC operations and the specific tools mentioned in the job description, like Control-M and SolarWinds. Be ready to discuss how you've used these tools in your previous roles and how they can enhance operational efficiency.
✨Showcase Your Leadership Skills
As a NOC Team Leader, your ability to manage and inspire a team is crucial. Prepare examples of how you've successfully led teams in the past, especially in high-pressure situations. Highlight your experience with shift management and ensuring 24/7 coverage.
✨Communicate Clearly and Confidently
Exceptional communication skills are key for this role. Practice explaining technical concepts in simple terms, as you'll need to convey information to non-technical stakeholders. Consider preparing a few scenarios where you've had to bridge the gap between technical and non-technical teams.
✨Demonstrate Your Problem-Solving Prowess
Be ready to discuss specific incidents where you've resolved critical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your proactive approach and analytical skills in troubleshooting and improving processes.
