At a Glance
- Tasks: Monitor and resolve batch processing incidents in a fast-paced NOC environment.
- Company: Join a leading tech firm in the financial sector with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities for professional growth.
- Other info: Dynamic 24/7 team environment with excellent career advancement opportunities.
- Why this job: Be at the forefront of technology and make a real impact in critical operations.
- Qualifications: Experience with Control-M and strong problem-solving skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
This position offers an exciting opportunity to work at the forefront of technology in the financial sector, providing mission‑critical support within an SLA driven environment. The role is part of a 24 x 7 NOC Operations team responsible for monitoring and resolving batch processing incidents and maintaining the Production Control‑M environment.
Key Essential Skills
- Strong experience working with Control‑M (batch monitoring) or other job management tools.
- Extensive experience in NOC operations, including monitoring tools (SolarWinds) and incident management.
- Experience working in a technical role within a Managed Services environment.
- Knowledge of networking fundamentals (e.g., LAN, WAN, VPN, TCP/IP).
- Exceptional problem‑solving skills and a proactive approach to issue resolution.
- Exceptional communication skills – both written and verbal.
- Knowledge of ITIL frameworks and best practices.
- Ability to explain technical content to non‑technical audiences.
Desirable Skills
- Knowledge and support of Wintel systems (Windows Server, Active Directory, etc.).
- Certifications such as CCNA, ITIL Foundation Certification, Microsoft Certified: Azure Administrator Associate (or equivalent Wintel certifications).
- Approachable and pro‑active with excellent interpersonal skills, experience building inter‑team relationships.
- Ability and interest in understanding new technologies and integrating them into existing workflow and processes.
- Genuine interest in continuous improvement with excellent analytical skills to spot and progress improvement opportunities within the team.
Responsibilities
The NOC Operations team are a 24 x 7 support function which runs manual and automated IT batches, managing critical failures, errors and alerts that occur during processing, ensuring they are escalated in a timely manner to minimise production issues and to avoid breaching SLA. Issues are escalated to support teams and owned by the Operations team or application teams and are seen through to resolution to maintain integrity of production systems. It also manages the Production Control‑M environment; the Operations team is also responsible for documentation standards to ensure they are maintained and current.
- Good technical understanding of Control‑M automated job scheduler.
- Supervise and monitor the running of End of Day Batches for London & Regional offices and manage systems to ensure SLA’s are met.
- Investigate batch issues as they occur, perform initial analysis, diagnose the issue and seek to resolve.
- Escalate issues to appropriate 2nd/3rd line support teams and manage them to resolution.
- Manage the monitoring of Seebeyond Feeds and other application feeds to ensure smooth delivery and running of business applications.
- Manage and participate in 24 x 7 shift rota pattern ensuring all shifts are appropriately covered at all times for holidays and sickness.
- Identify processes for automation and improvement and implement them in the automated batch application (Control‑M).
NOC Analyst employer: Thebes IT Solutions Ltd
Join a dynamic and innovative team in London as a NOC Analyst, where you will be at the cutting edge of technology in the financial sector. Our company fosters a collaborative work culture that prioritises employee growth through continuous learning opportunities and professional development. With a commitment to excellence and a focus on maintaining a healthy work-life balance, we offer competitive benefits and a supportive environment that empowers you to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land NOC Analyst
✨Tip Number 1
Network with industry professionals! Attend tech meetups or online webinars related to NOC operations. It’s a great way to learn about job openings and get insider info on what companies are looking for.
✨Tip Number 2
Show off your skills in interviews! Be ready to discuss your experience with Control-M and incident management tools. Use real-life examples to demonstrate how you’ve tackled problems in the past.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer’s mind and show your enthusiasm for the role. Plus, it’s a nice touch that goes a long way.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, you’ll be part of a community that values continuous improvement and innovation.
We think you need these skills to ace NOC Analyst
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your experience with Control-M and any other job management tools you've used. We want to see how your skills match up with what we're looking for, so don't hold back!
Keep It Clear and Concise:When writing your application, keep your language straightforward and to the point. We appreciate clear communication, especially since you'll be explaining technical stuff to non-tech folks!
Tailor Your Application:Take a moment to customise your application for the NOC Analyst role. Mention specific experiences that relate to monitoring tools and incident management, as this will show us you're genuinely interested in the position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Thebes IT Solutions Ltd
✨Know Your Control-M Inside Out
Make sure you brush up on your Control-M knowledge before the interview. Be ready to discuss how you've used it in past roles, and think of specific examples where you resolved batch processing incidents. This will show that you’re not just familiar with the tool, but that you can leverage it effectively in a high-pressure environment.
✨Show Off Your NOC Experience
Prepare to talk about your experience in NOC operations. Highlight any monitoring tools you've used, like SolarWinds, and be ready to explain how you’ve managed incidents in a Managed Services environment. Use real-life scenarios to demonstrate your problem-solving skills and proactive approach.
✨Communicate Like a Pro
Since exceptional communication skills are key for this role, practice explaining technical concepts in simple terms. You might be asked to describe a complex issue to a non-technical audience, so think of ways to break down jargon into relatable language. This will showcase your ability to bridge the gap between tech and non-tech teams.
✨Emphasise Continuous Improvement
Be prepared to discuss how you’ve identified and implemented improvements in previous roles. Think of specific examples where you’ve automated processes or enhanced workflows. This will demonstrate your genuine interest in continuous improvement and your analytical skills, which are crucial for the NOC Analyst position.
