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- Tasks: Support the migration from Windows 10 to Windows 11, ensuring a smooth transition for users.
- Company: Leading international financial services organisation focused on innovation and excellence.
- Benefits: Competitive contract rate, opportunity to work with cutting-edge technology, and professional growth.
- Other info: Dynamic team environment with opportunities to enhance your technical expertise.
- Why this job: Be part of a crucial project that transforms user experience in a regulated environment.
- Qualifications: Experience in Windows migration and strong customer service skills required.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Our client, a leading international financial services organisation, is undertaking a large-scale migration from Windows 10 to Windows 11 later this year and is seeking to engage two experienced Windows 11 Migration Engineers on a contract basis to support the rollout. The successful candidates will work closely alongside internal Technology and Business‑as‑Usual (BAU) support teams to ensure the migration is delivered smoothly, securely, and with minimal disruption to business operations. This engagement will provide additional specialist resource to support the successful execution of the organisation's desktop transformation programme within a highly regulated financial environment.
The engineers will play a key role in supporting end users throughout the migration lifecycle, including troubleshooting and resolving migration‑related issues, assisting users in adapting to the new operating system, validating successful migrations, and ensuring appropriate sign‑off is obtained. In addition, they will be responsible for accurately logging, managing, and reporting migration issues, and providing clear management information to support project governance and reporting.
Role & Responsibilities
- Troubleshoot and resolve issues arising during or after the Windows 11 migration process.
- Guide end users through changes in the Windows 11 interface, layout, and workflow.
- Provide hands‑on familiarisation support for users adjusting to the new OS experience.
- Work directly with end users to obtain post‑migration acceptance sign‑off.
- Maintain a strong customer‑service approach and represent the migration team professionally.
- Log all migration incidents, exceptions, and feedback into the organisation's tracking systems.
- Collate, manage, and present MI (Management Information) related to migration issues and resolutions.
- Collaborate closely with BAU IT teams to ensure the ongoing service is not disrupted during the rollout.
- Work in alignment with the client's internal Infrastructure Operations team, following established processes and compliance frameworks.
Qualifications
- Proven experience supporting Windows 10 to Windows 11 migration projects.
- Strong background working in a regulated financial environment (banking, trading, investment operations, etc.).
- Experience with troubleshooting and resolving migration‑related technical issues.
- Ability to support end users through transition activities, including familiarisation with the new Windows 11 look and feel.
- Hands‑on experience with Active Directory, including password resets, account updates, and access group management.
- Confident with Microsoft 365 administration and basic mailbox/user configuration.
- Strong understanding of device configuration, OS builds, profile migration, and application validation.
- Ability to log, triage, and elevate issues effectively with clear documentation.
- Able to take accountability and ownership of a project or additional work that may be required.
Desirable Skills
- ITIL Foundation (minimum or working towards).
- Strong customer service mindset.
- Logical and analytical approach to problem‑solving.
- Resilience and ability to work under pressure.
- Analytical mind‑set.
- Excellent Customer Service Skills.
- Ability to work well in a team as well independently.
- Able to take accountability and ownership of a project or additional work that may be required.
Windows 11 Migration Engineer in London employer: Thebes IT Solutions Ltd
Contact Detail:
Thebes IT Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Windows 11 Migration Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in financial services or IT. Attend relevant meetups or webinars to get your name out there and learn about potential opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with Windows 10 to Windows 11 migrations. This can be a great conversation starter during interviews and shows you’re proactive.
✨Tip Number 3
Prepare for the interview by brushing up on common migration issues and solutions. Be ready to discuss your past experiences in detail, especially how you’ve handled challenges in regulated environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace Windows 11 Migration Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to highlight your experience with Windows 10 to Windows 11 migrations. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've successfully supported end users during migrations in regulated environments.
Showcase Your Troubleshooting Skills: Since troubleshooting is key in this role, make sure to include examples of how you've resolved migration-related issues in the past. We love seeing problem-solving in action, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Thebes IT Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your Windows 11 migration knowledge. Understand the key differences between Windows 10 and Windows 11, especially in a regulated financial environment. Be ready to discuss your past experiences with similar migrations and how you tackled any challenges.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved migration-related issues in the past. Think about the tools and techniques you used, and be ready to explain your thought process. This will demonstrate your problem-solving abilities and reassure them that you can handle any hiccups during the migration.
✨Customer Service is Key
Since you'll be working closely with end users, highlight your customer service skills. Share instances where you've successfully guided users through transitions or provided support. Emphasise your ability to maintain a professional demeanor and ensure user satisfaction throughout the migration process.
✨Be Ready for Collaboration
Expect questions about teamwork and collaboration, especially with BAU IT teams. Prepare to discuss how you've worked with others to ensure smooth operations during a rollout. Mention any experience you have with logging and reporting issues, as this will show your attention to detail and commitment to project governance.