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- Tasks: Lead a dynamic NOC team to ensure top-notch banking system performance and incident management.
- Company: Join Thebes, a leading IT Managed Service provider with 19 years of experience.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge technology.
- Why this job: Make a real impact in the financial sector while developing your leadership skills.
- Qualifications: 5+ years in NOC operations, strong leadership, and excellent problem-solving abilities.
- Other info: Exciting opportunities for continuous improvement and innovation in a fast-paced environment.
The predicted salary is between 42000 - 58000 £ per year.
Role: NOC Team Leader
Salary: £50,000
Location: London
Duration: Permanent
Key Essential Skills:
- 5+ years experience as a hands-on NOC Team Leader
- Strong experience working with Control-M (batch monitoring) or other job management tools
- Extensive experience in NOC operations, including monitoring tools (SolarWinds) and incident management
- Experience working in a technical role within a Managed Services environment
- Experience of managing shifts to ensure full cover, ideally with 24/7 experience
- Knowledge of networking fundamentals (e.g., LAN, WAN, VPN, TCP/IP)
- Proven capability in endpoint management and troubleshooting
- Exceptional problem-solving skills and a proactive approach to issue resolution
- Exceptional communication skills - both written and verbal
- Strong leadership and team management experience
- Knowledge of ITIL frameworks and best practices
- An ability to explain technical content to non-technical audiences
Desirable Skills:
- Knowledge & Support of Wintel systems (Windows Server, Active Directory, etc.)
- Certifications such as CCNA, ITIL Foundation Certification, Microsoft Certified: Azure Administrator Associate (or equivalent Wintel certifications)
- Approachable and pro-active with excellent interpersonal skills, experience building inter-team relationships
- An ability and interest in understanding new technologies and integrating them into existing workflow and processes
- A genuine interest in continuous improvement with excellent analytical skills to spot and progress improvement opportunities within the team
Overview:
We are looking for a hands-on NOC Team Leader with over 5 years' experience to oversee and streamline the NOC/Computers Operators team for a leading banking organization. This is a hands-on role and the successful candidate will be playing a crucial role in managing a team of 8 to ensure system uptime, incident response, and operational efficiency. This position offers an exciting opportunity to work at the forefront of technology in the financial sector, providing mission-critical support within an SLA driven environment.
Role & Responsibilities:
- Lead the NOC team, ensuring high availability and performance of banking systems and services
- Monitor infrastructure, applications, and endpoints for performance, reliability, and security using advanced tools
- Manage incident escalation and resolution processes to minimize downtime and ensure SLA adherence
- Collaborate with cross-functional teams to drive root cause analysis and preventive measures
- Develop and implement operational procedures, documentation, and training for NOC staff
- Act as the primary point of contact for the NOC for critical incidents and escalations during on-call rotations
- Rota management and shift cover
About Thebes Group:
Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritises quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialise in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimisation, ensuring that your IT infrastructure not only meets but exceeds expectations. We don’t just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
NOC Team Leader in London employer: Thebes IT Solutions Ltd
Contact Detail:
Thebes IT Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Team Leader in London
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or even local tech events. You never know who might be looking for a NOC Team Leader just like you, and personal connections can make all the difference.
✨Tip Number 2
Show off your skills in interviews! Prepare to discuss your hands-on experience with tools like Control-M and SolarWinds. Be ready to share specific examples of how you've tackled incidents and improved operations in your previous roles.
✨Tip Number 3
Don’t forget to research the company! Understand their culture, values, and the technologies they use. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace NOC Team Leader in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the NOC Team Leader role. Highlight your 5+ years of experience and any specific tools like Control-M or SolarWinds that you've worked with. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your leadership experience and how you’ve tackled challenges in NOC operations. We love a proactive approach!
Show Off Your Communication Skills: Since exceptional communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and professional. We want to see how well you can explain technical concepts in an easy-to-understand way.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Thebes!
How to prepare for a job interview at Thebes IT Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Control-M, SolarWinds, and networking fundamentals. Be ready to discuss how you've used these tools in your previous roles, as well as any challenges you've faced and how you overcame them.
✨Show Off Your Leadership Skills
As a NOC Team Leader, you'll need to demonstrate your leadership experience. Prepare examples of how you've managed teams, handled shift cover, and resolved conflicts. Highlight your ability to motivate and guide your team towards achieving operational efficiency.
✨Communicate Clearly and Confidently
Exceptional communication skills are key for this role. Practice explaining technical concepts in simple terms, as you may need to communicate with non-technical stakeholders. Be clear and concise in your responses during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and incident management experience. Think of specific scenarios where you successfully managed incidents or improved processes, and be ready to share those stories to showcase your proactive approach.
