NOC Analyst in London

Location: London – Permanent

This position offers an exciting opportunity to work at the forefront of technology in the financial sector, providing mission‑critical support within an SLA driven environment. The role is part of a 24 x 7 NOC Operations team responsible for monitoring and resolving batch processing incidents and maintaining the Production Control‑M environment.

Key Essential Skills

• Strong experience working with Control‑M (batch monitoring) or other job management tools.
• Extensive experience in NOC operations, including monitoring tools (SolarWinds) and incident management.
• Experience working in a technical role within a Managed Services environment.
• Knowledge of networking fundamentals (e.g., LAN, WAN, VPN, TCP/IP).
• Exceptional problem‑solving skills and a proactive approach to issue resolution.
• Exceptional communication skills – both written and verbal.
• Knowledge of ITIL frameworks and best practices.
• Ability to explain technical content to non‑technical audiences.

Desirable Skills

• Knowledge and support of Wintel systems (Windows Server, Active Directory, etc.).
• Certifications such as CCNA, ITIL Foundation Certification, Microsoft Certified: Azure Administrator Associate (or equivalent Wintel certifications).
• Approachable and pro‑active with excellent interpersonal skills, experience building inter‑team relationships.
• Ability and interest in understanding new technologies and integrating them into existing workflow and processes.
• Genuine interest in continuous improvement with excellent analytical skills to spot and progress improvement opportunities within the team.

Responsibilities

• The NOC Operations team are a 24 x 7 support function which runs manual and automated IT batches, managing critical failures, errors and alerts that occur during processing, ensuring they are escalated in a timely manner to minimise production issues and to avoid breaching SLA.
• Issues are escalated to support teams and owned by the Operations team or application teams and are seen through to resolution to maintain integrity of production systems.
• It also manages the Production Control‑M environment; the Operations team is also responsible for documentation standards to ensure they are maintained and current.
• Good technical understanding of Control‑M automated job scheduler.
• Supervise and monitor the running of End of Day Batches for London & Regional offices and manage systems to ensure SLA’s are met.
• Investigate batch issues as they occur, perform initial analysis, diagnose the issue and seek to resolve.
• Escalate issues to appropriate 2nd/3rd line support teams and manage them to resolution.
• Manage the monitoring of Seebeyond Feeds and other application feeds to ensure smooth delivery and running of business applications.
• Manage and participate in 24 x 7 shift rota pattern ensuring all shifts are appropriately covered at all times for holidays and sickness.
• Identify processes for automation and improvement and implement them in the automated batch application (Control‑M).