At a Glance
- Tasks: Support the migration from Windows 10 to Windows 11, troubleshooting and guiding users through the process.
- Company: Leading international financial services organisation focused on innovation and efficiency.
- Benefits: Competitive contract rate, opportunity to work with cutting-edge technology in a dynamic environment.
- Other info: Join a collaborative team with opportunities for professional growth in a regulated environment.
- Why this job: Be part of a crucial desktop transformation project that impacts a major financial institution.
- Qualifications: Experience in Windows migration projects and strong customer service skills required.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a leading international financial services organisation, is undertaking a large-scale migration from Windows 10 to Windows 11 later this year and is seeking to engage two experienced Windows 11 Migration Engineers on a contract basis to support the rollout. The successful candidates will work closely alongside internal Technology and Business‑as‑Usual (BAU) support teams to ensure the migration is delivered smoothly, securely, and with minimal disruption to business operations. This engagement will provide additional specialist resource to support the successful execution of the organisation's desktop transformation programme within a highly regulated financial environment.
The engineers will play a key role in supporting end users throughout the migration lifecycle, including troubleshooting and resolving migration‑related issues, assisting users in adapting to the new operating system, validating successful migrations, and ensuring appropriate sign‑off is obtained. In addition, they will be responsible for accurately logging, managing, and reporting migration issues, and providing clear management information to support project governance and reporting.
Role & Responsibilities
- Troubleshoot and resolve issues arising during or after the Windows 11 migration process.
- Guide end users through changes in the Windows 11 interface, layout, and workflow.
- Provide hands‑on familiarisation support for users adjusting to the new OS experience.
- Work directly with end users to obtain post‑migration acceptance sign‑off.
- Maintain a strong customer‑service approach and represent the migration team professionally.
- Log all migration incidents, exceptions, and feedback into the organisation's tracking systems.
- Collate, manage, and present MI (Management Information) related to migration issues and resolutions.
- Collaborate closely with BAU IT teams to ensure the ongoing service is not disrupted during the rollout.
- Work in alignment with the client's internal Infrastructure Operations team, following established processes and compliance frameworks.
Qualifications
- Proven experience supporting Windows 10 to Windows 11 migration projects.
- Strong background working in a regulated financial environment (banking, trading, investment operations, etc.).
- Experience with troubleshooting and resolving migration‑related technical issues.
- Ability to support end users through transition activities, including familiarisation with the new Windows 11 look and feel.
- Hands‑on experience with Active Directory, including password resets, account updates, and access group management.
- Confident with Microsoft 365 administration and basic mailbox/user configuration.
- Strong understanding of device configuration, OS builds, profile migration, and application validation.
- Ability to log, triage, and elevate issues effectively with clear documentation.
- Able to take accountability and ownership of a project or additional work that may be required.
Desirable Skills
- ITIL Foundation (minimum or working towards).
- Strong customer service mindset.
- Logical and analytical approach to problem‑solving.
- Resilience and ability to work under pressure.
- Analytical mind‑set.
- Excellent Customer Service Skills.
- Ability to work well in a team as well independently.
- Able to take accountability and ownership of a project or additional work that may be required.
Windows 11 Migration Engineer in City of Westminster employer: Thebes IT Solutions Ltd
As a leading international financial services organisation, we pride ourselves on fostering a dynamic work culture that prioritises innovation and employee growth. Our commitment to professional development is matched by our focus on collaboration and support, ensuring that our Windows 11 Migration Engineers are equipped with the resources they need to thrive in a highly regulated environment. Join us to be part of a team that not only values your expertise but also empowers you to make a meaningful impact through cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Windows 11 Migration Engineer in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in financial services or IT. Attend relevant meetups or webinars to get your name out there and learn about potential opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with Windows 10 to Windows 11 migrations. This can be a great conversation starter during interviews and shows you’re proactive.
✨Tip Number 3
Prepare for the interview by brushing up on common migration issues and solutions. Be ready to discuss your past experiences in detail, especially how you’ve handled challenges in regulated environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Windows 11 Migration Engineer in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to highlight your experience with Windows 10 to Windows 11 migrations. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've successfully supported end users during migrations in regulated environments.
Showcase Your Problem-Solving Skills:In your application, emphasise your troubleshooting abilities. We’re looking for candidates who can effectively resolve migration-related issues, so share any relevant experiences that demonstrate your analytical mindset and customer service skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on being part of our innovative team!
How to prepare for a job interview at Thebes IT Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your Windows 10 to Windows 11 migration knowledge. Be ready to discuss specific challenges you've faced in previous migrations, especially in regulated environments. This will show that you understand the complexities involved and can handle them.
✨Showcase Your Customer Service Skills
Since this role involves a lot of end-user interaction, be prepared to share examples of how you've successfully supported users through transitions. Highlight your ability to troubleshoot issues and guide users through new systems with patience and clarity.
✨Get Familiar with the Tools
Familiarise yourself with tools like Active Directory and Microsoft 365, as these are crucial for the role. If you have experience logging and managing migration issues, be ready to discuss your approach to documentation and reporting, as this will be key in ensuring smooth operations.
✨Demonstrate Team Collaboration
This position requires working closely with BAU IT teams, so be prepared to talk about your experience collaborating with others. Share examples of how you've worked in a team to resolve issues or improve processes, showing that you're a team player who values communication and cooperation.
