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- Tasks: Lead a dynamic NOC team to ensure banking systems run smoothly and efficiently.
- Company: Join a leading banking organisation at the forefront of technology.
- Benefits: Competitive salary, career growth, and a chance to work with cutting-edge tech.
- Why this job: Make a real impact in the financial sector while developing your leadership skills.
- Qualifications: 5+ years in NOC operations with strong leadership and technical skills.
- Other info: Exciting opportunities for continuous improvement and professional development.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a hands-on NOC Team Leader with over 5 years of experience to oversee and streamline the NOC/Computers Operators team for a leading banking organization. This is a hands-on role and the successful candidate will be playing a crucial role in managing a team of 8 to ensure system uptime, incident response, and operational efficiency. This position offers an exciting opportunity to work at the forefront of technology in the financial sector, providing mission-critical support within an SLA driven environment.
Responsibilities:
- Lead the NOC team, ensuring high availability and performance of banking systems and services.
- Monitor infrastructure, applications, and endpoints for performance, reliability, and security using advanced tools.
- Manage incident escalation and resolution processes to minimize downtime and ensure SLA adherence.
- Collaborate with cross-functional teams to drive root cause analysis and preventive measures.
- Develop and implement operational procedures, documentation, and training for NOC staff.
- Act as the primary point of contact for the NOC for critical incidents and escalations during on-call rotations.
- Rota management and shift cover.
Requirements:
- 5+ years of experience as a hands-on NOC Team Leader.
- Strong experience working with Control-M (batch monitoring) or other job management tools.
- Extensive experience in NOC operations, including monitoring tools (SolarWinds) and incident management.
- Experience working in a technical role within a Managed Services environment.
- Experience of managing shifts to ensure full cover, ideally with 24/7 experience.
- Knowledge of networking fundamentals (e.g., LAN, WAN, VPN, TCP/IP).
- Proven capability in endpoint management and troubleshooting.
- Exceptional problem-solving skills and a proactive approach to issue resolution.
- Exceptional communication skills - both written and verbal.
- Strong leadership and team management experience.
- Knowledge of ITIL frameworks and best practices.
- An ability to explain technical content to non-technical audiences.
Desirable Skills:
- Knowledge & Support of Wintel systems (Windows Server, Active Directory, etc.).
- Certifications such as CCNA, ITIL Foundation Certification, Microsoft Certified: Azure Administrator Associate (or equivalent Wintel certifications).
- Approachable and pro-active with excellent interpersonal skills, experience building inter-team relationships.
- An ability and interest in understanding new technologies and integrating them into existing workflow and processes.
- A genuine interest in continuous improvement with excellent analytical skills to spot and progress improvement opportunities within the team.
NOC Team Leader in City of Westminster employer: Thebes IT Solutions Ltd
Contact Detail:
Thebes IT Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Team Leader in City of Westminster
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to NOC operations. Connecting with professionals in the banking and tech sectors can open doors and give us insider info on job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your experience with monitoring tools like SolarWinds and Control-M. This gives us a chance to demonstrate our hands-on expertise beyond just a CV.
✨Tip Number 3
Prepare for interviews by brushing up on common NOC scenarios. Think about how you’d handle incidents or improve team efficiency. We want to show that we’re not just leaders but also problem-solvers who can think on our feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team at this leading banking organisation.
We think you need these skills to ace NOC Team Leader in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the NOC Team Leader role. Highlight your hands-on experience and any specific tools you've used, like Control-M or SolarWinds. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've led teams and improved operational efficiency in past roles. We love a good story!
Show Off Your Problem-Solving Skills: In your application, don't forget to showcase your exceptional problem-solving skills. Give us examples of how you've tackled incidents and minimised downtime in previous positions. We’re all about proactive approaches here at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Thebes IT Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around NOC operations and tools like Control-M and SolarWinds. Be ready to discuss how you've used these tools in past roles and how they can help streamline processes in the new position.
✨Showcase Your Leadership Skills
As a NOC Team Leader, your ability to manage and motivate a team is crucial. Prepare examples of how you've successfully led teams in high-pressure situations, focusing on your communication style and how you handle conflict or escalations.
✨Demonstrate Problem-Solving Prowess
Be prepared to discuss specific incidents where you had to troubleshoot and resolve issues quickly. Highlight your proactive approach to incident management and how you ensure minimal downtime while adhering to SLAs.
✨Understand the Business Context
Since this role is within a banking organisation, it’s important to understand the financial sector's unique challenges. Familiarise yourself with how technology impacts banking operations and be ready to discuss how you can contribute to operational efficiency and system uptime.
