At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot trading floor issues.
- Company: Join Thebes Group, a leading UK IT consultancy with a dynamic culture.
- Benefits: Competitive salary, training opportunities, and a chance to work with top financial institutions.
- Other info: Great career growth and mentoring opportunities in a collaborative team.
- Why this job: Make an impact in a fast-paced trading environment while developing your tech skills.
- Qualifications: Experience in desktop support and strong customer service skills required.
The predicted salary is between 36000 - 44000 £ per year.
- Key Essential Skills
- Trade Floor Desktop Experience
- 2nd line Support, providing on-site, walk-up, and remote support to front office users and trading staff
- Ability to provide a high level of customer service and act as a first point of escalation for high-priority incidents and VIP users
- Extensive experience with M365 client, including experience using Exchange Admin
- Hands on with Bloomberg, LSEG, ICE, etc.
- Worked with ITSM tool's (Ivanti Neurons)
- Able to work to short deadlines with a sound knowledge of Desktop Support and trading technologies
- 5 years+ IT Customer Services Support role in a fast paced / investment banking environment
Desirable Skills
- Energetic, proactive team player with strong customer service skills.
- Experience supporting trading floor/front-office users.
- Strong troubleshooting, analytical, and problem-solving abilities.
- Hands-on experience with Azure AD, Intune, MDM, SCCM, Citrix, and v Sphere.
- Proficient in Power Shell scripting and task automation.
- Able to work independently, collaborate effectively, and mentor others.
- ITIL certified or experienced in ITIL environments.
- Excellent verbal, written, and presentation skills.
- Relevant industry certifications are advantageous
- Overview
An exciting opportunity has arisen for a Trade Floor Desktop Support Engineer to join the team with an immediate start.
Working within the Trade Floor Desktop Support function, you will support both BAU operations and project-based activities.
The successful candidate will have proven desktop support experience within a corporate trading environment and a strong understanding of the technologies commonly used on a trading floor.
You will possess excellent prioritisation and problem-solving skills, with the ability to deliver a high-quality service and maintain exceptional customer satisfaction across a demanding and diverse user base.
- Role & Responsibilities
- Provide 2nd line IT support, troubleshooting hardware, software, network, VPN, and trading floor issues.
- Manage incidents, service requests, and escalations in line with SLAs, KPIs, and ITIL processes.
- Take ownership of tickets from diagnosis through to resolution, ensuring clear user communication.
- Support Windows, Microsoft 365, Outlook, Citrix, wireless networks, remote access, and core business applications.
- Build, configure, deploy, and maintain desktops, laptops, and user devices in line with corporate standards.
- Support onboarding, asset management, device lifecycle, and software deployment activities.
- Escalate complex issues to Infrastructure, Networks, Wintel, and Application Support teams as required.
- Monitor ITSM queues, emails, and service requests to ensure timely resolution and accurate documentation.
- Drive service improvements, maintain knowledge sharing, and promote best practices across the team.
- Lead incident troubleshooting, service readiness meetings, and team performance against KPIs.
- Act as a senior escalation point, mentoring colleagues and supporting team objectives.
- Build strong relationships with Service Delivery and End User Services teams.
- Provide first-line support for market data applications, including Bloomberg and Reuters.
Thebes Group is a leading UK wide IT infrastructure technology consultancy.
We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines.
Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds.
Thebes does IT solutions & services differently from most other IT service providers.
As an Assured Outcome Provider (AOP) we have spent fifteen years willingly sharing the client's risk with them by focusing on outputs (i. e. quality service & solutions and ROI) rather than inputs (i. e. pricelists and headcount).
We do this by fitting our skills, solutions & capabilities to needs, augmenting our staff with enthusiastic professionals from our Academy programme and remaining flexible as our clients' needs change.
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Test (Trade Floor Support) employer: Thebes Group
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StudySmarter Expert Advice🤫
We think this is how you could land Test (Trade Floor Support)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Thebes Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Thebes Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Thebes Group!
✨Direct Apply to Thebes Group
Let's not forget to apply directly through the Thebes Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Test (Trade Floor Support)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Thebes Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Thebes Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Thebes Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
