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- Tasks: Lead a dynamic NOC team to ensure banking systems run smoothly and efficiently.
- Company: Join Thebes, a leading IT Managed Service provider with 19 years of experience.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge technology.
- Why this job: Make a real impact in the financial sector while developing your leadership skills.
- Qualifications: 5+ years in NOC operations, strong leadership, and technical troubleshooting skills.
- Other info: Exciting opportunities for continuous improvement and innovation in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
5+ years' experience as a hands-on NOC Team Leader. Strong experience working with Control-M (batch monitoring) or other job management tools. Extensive experience in NOC operations, including monitoring tools (SolarWinds) and incident management. Experience working in a technical role within a Managed Services environment. Experience of managing shifts to ensure full cover, ideally with 24/7 experience. Knowledge of networking fundamentals (e.g., LAN, WAN, VPN, TCP/IP). Proven capability in endpoint management and troubleshooting. Exceptional problem-solving skills and a proactive approach to issue resolution. Exceptional communication skills – both written and verbal. Strong leadership and team management experience. Knowledge of ITIL frameworks and best practices. An ability to explain technical content to non-technical audiences. Knowledge & Support of Wintel systems (Windows Server, Active Directory, etc.). Certifications such as CCNA, ITIL Foundation Certification, Microsoft Certified: Azure Administrator Associate (or equivalent Wintel certifications). Approachable and proactive with excellent interpersonal skills, experience building inter-team relationships. An ability and interest in understanding new technologies and integrating them into existing workflow and processes. A genuine interest in continuous improvement with excellent analytical skills to spot and progress improvement opportunities within the team.
Overview: We are looking for a hands-on NOC Team Leader with over 5 years’ experience to oversee and streamline the NOC/Computers Operators team for a leading banking organization. This is a hands-on role and the successful candidate will be playing a crucial role in managing a team of 8 to ensure system uptime, incident response, and operational efficiency. This position offers an exciting opportunity to work at the forefront of technology in the financial sector, providing mission-critical support within an SLA driven environment.
Role & Responsibilities:
- Lead the NOC team, ensuring high availability and performance of banking systems and services.
- Monitor infrastructure, applications, and endpoints for performance, reliability, and security using advanced tools.
- Manage incident escalation and resolution processes to minimize downtime and ensure SLA adherence.
- Collaborate with cross-functional teams to drive root cause analysis and preventive measures.
- Develop and implement operational procedures, documentation, and training for NOC staff.
- Act as the primary point of contact for the NOC for critical incidents and escalations during on-call rotations.
- Rota management and shift cover.
Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritises quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialise in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimisation, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
Network Operations Center Team Lead in City of London employer: Thebes Group
Contact Detail:
Thebes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operations Center Team Lead in City of London
✨Tip Number 1
Network with industry professionals! Attend meetups, webinars, or conferences related to NOC operations. It’s a great way to make connections and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills in interviews! Be ready to discuss your hands-on experience with tools like Control-M and SolarWinds. Use specific examples to demonstrate how you’ve tackled incidents and improved processes in your previous roles.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you on their radar and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We’re always looking for talented individuals like you. Plus, it gives you a chance to showcase your understanding of our company culture and values right from the start.
We think you need these skills to ace Network Operations Center Team Lead in City of London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 5+ years of hands-on NOC leadership experience. We want to see how you've tackled challenges in NOC operations and your familiarity with tools like Control-M and SolarWinds.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your technical skills and how they relate to the role. Remember, we appreciate exceptional communication skills!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements mentioned in the job description. Show us how your skills align with our needs at Thebes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our NOC team!
How to prepare for a job interview at Thebes Group
✨Know Your NOC Inside Out
Make sure you brush up on your knowledge of NOC operations and the specific tools mentioned in the job description, like Control-M and SolarWinds. Be ready to discuss how you've used these tools in past roles and how they can enhance operational efficiency.
✨Showcase Your Leadership Skills
As a Team Lead, your leadership experience is crucial. Prepare examples of how you've successfully managed teams, handled shift cover, and resolved conflicts. Highlight your ability to motivate and develop team members, as this will resonate well with the interviewers.
✨Communicate Clearly and Confidently
Exceptional communication skills are key for this role. Practice explaining technical concepts in simple terms, as you'll need to bridge the gap between technical and non-technical audiences. This will demonstrate your ability to lead effectively and ensure everyone is on the same page.
✨Emphasise Continuous Improvement
Be prepared to discuss how you've identified and implemented improvements in previous roles. Share specific examples of how you've used analytical skills to spot issues and drive enhancements within your team or processes, showing your proactive approach to problem-solving.
