Full Time Receptionist

We are seeking an enthusiastic fully committed person to join our professional team of full and part time receptionists and administrators. Theatre Royal Surgery is a proactive, respected and friendly GP training practice, with a rapidly growing list size of currently around 11,100 patients. We are a teaching practice for medical students and registrars.

Main duties of the job

• The successful candidate will need to be computer literate and experience of working in the Health Service (particularly in General Practice) would be an advantage, although training will be given.
• They must possess a pleasant, calm, mature disposition and be able to work enthusiastically as part of a very busy team, using their initiative and confidence to provide a first class service to our patients.
• We expect the person appointed to be well spoken, of smart appearance and to have achieved a good standard of general education.
• They must be conscientious, empathetic, adaptable and have a good sense of humour.

About us

The surgery has a well-established team consisting of: 3 GP partners, a Clinical Pharmacist partner and 3 salaried GPs who are supported by an excellent administrative and nursing team. The work environment encourages talented individuals to thrive and make a difference. We encourage and celebrate personal development.

We are a teaching practice, working from premises in the pleasant mid Norfolk market town of East Dereham, twenty minutes drive from Norwich. Our patient list of approximately 11,100 falls within a fairly compact area - extending to an approximate 4.5-mile radius of the town centre. The practice is open every weekday between 8.00 a.m. and 6.30 p.m. We are fully computerised, using TPP SystmOne network with integrated Appointment System together with an extensive suite of Microsoft (and other) programmes.

We passed our CQC inspection in November 2018, which we feel was a reflection on the excellent staffing, facilities and systems that are in place at Theatre Royal Surgery. We feel that we are a happy, efficient and caring practice where all members of the team are encouraged to use their initiative and particular skills to ensure that we offer the highest possible standard of care to our patients.

We are a close practice team and enjoy daily coffee breaks and lunch together with the wider team. We provide daily fresh fruit for all our staff. We are passionate about staff morale and plan regular social events and team building.

Job responsibilities

• To deal courteously and helpfully with patients and any member of the public who may visit or telephone the surgery.
• To be fully conversant with any surgery protocols and policies that affect the reception team.
• To sign post patients to the most appropriate service or healthcare professional.
• To answer phone calls and en-route calls as appropriate.
• To understand the patient self arrival process.
• To make appointments for consultations, clinics, representatives or other visitors and to have accurate understanding with the booking arrangements for each clinician and the nursing team.
• To understand the booking in procedure for visitors to the practice (i.e., completion of Visitor Log, issue of Visitor Badges, signing out etc.)
• To be familiar with the methods employed in dealing with emergency, urgent, and temporary patients.
• To be able to generate repeat prescriptions, pass to relevant doctor and ensure that the signed prescriptions are sent to the patients nominated pharmacy.
• To follow the surgery protocol for listing all visits and telephone consultations on the clinical system.
• To always maintain a tidy efficient office area with the aim of maximising efficiency.
• To ensure that the surgery is opened and made ready for patients each day and waiting rooms and external doors are locked and any PCs are shutdown at the end of the working day.
• To ensure that the reception area is stocked with the necessary forms, stationery and equipment.
• To follow the surgery protocol for listing all visits and printing visit summary requests.
• Actioning appropriate tasks and forwarding to relevant staff.
• Other appropriate duties consistent with the nature and grading of the post which may be allocated, as the situation dictates at the request of the Partners, Practice Manager, Administration Manager or Reception Team Lead.

Qualifications

• GCSE grade A to C in English and Maths or the equivalent.

Experience

• Experience of working in a customer facing role.
• Experience of working in a healthcare environment particularly General Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.