At a Glance
- Tasks: Lead the front-of-house team and create unforgettable experiences for guests and artists.
- Company: Join Theatr Clwyd, a vibrant cultural venue with a passion for the arts.
- Benefits: Permanent contract, dynamic work environment, and opportunities for personal growth.
- Other info: Flexible hours, including evenings and weekends, with a focus on teamwork and inclusion.
- Why this job: Be at the heart of live events and make a real difference in guest experiences.
- Qualifications: Experience in customer service and a love for the performing arts.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an energetic, confident and people‑focused Deputy Experience Manager to help lead our front‑of‑house operation and deliver an outstanding welcome to every Guest, artist and Company Member at Theatr Clwyd. This is an exciting opportunity for someone who thrives in a fast‑paced environment and loves creating memorable Guest experiences. From overseeing performances and screenings to supporting the Experience team and ensuring the building runs safely and smoothly, you’ll play a key role at the heart of our organisation. If you’re hands‑on, organised, approachable and passionate about hospitality, teamwork and delivering exceptional service, we’d love to hear from you.
Contract Type: Permanent
The Role
- General: To ensure that the Clwyd Welcome is delivered by the Experience team. To motivate, lead by example and supervise the Experience team, including volunteers, on a daily basis by maintaining the highest standard of presentation; demonstrating a positive attitude; dealing promptly and professionally with any requests and providing excellent customer service to all.
- Building Duty Management: To cover the Welcome Desk to support the Experience team in creating a welcoming environment. Monitor the Building Management System to establish the correct usage of ventilation, lighting, and energy and to check the status of fire and security systems. Ensure end of day processes like cashing up are managed effectively and securely. To be responsible for locking up and securing the building at the end of the final shift each day.
- Live Events Supervision: Deliver event activity in line with venue standard operating procedure providing an excellent customer experience. To regularly be present around the public spaces over the building, engaging with building users, gaining feedback, developing relationships and positively promoting Theatr Clwyd. Oversee the wellbeing and safety of the audience and maintain excellent customer services at all times. To welcome all companies, performers and artists when they are in the building and to ensure that they feel supported. To encourage a strong working relationship with our catering partner and to help Guests with their enquiries about dining.
- Licensing, Health and Safety: To ensure that all statutory guidance for fire, security, Health and Safety and emergency policies and procedures are complied with at all times. Ensure licensing and Health and Safety regulations are adhered to at all times. To supervise and attend fire drills, and with the Experience Manager, ensure each member of the Experience team knows the correct procedure, and that team members receive regular fire awareness training. To take a leading role in the evacuation of the building if necessary. To act as a first aid officer for Theatr Clwyd (training will be given if necessary). To keep records of any incidents or accidents and to keep appropriate First Aid supplies.
The Person:
- Practical experience in a customer facing operational role in a cultural venue, visitor attraction, catering, retail, hotel, restaurant, bar or other hospitality environment and/or an appropriate recognised qualification.
- Display a passion for working within the performing arts sector.
- Experience of supervising and positively motivating and inspiring front line team members (both staff and volunteers) through excellent working practices.
- Knowledge of DDA requirements, the social model of disability and working with audiences/ visitors and company members with impairments or identify as Deaf, disabled and/or neurodivergent.
- Organised and effective administration skills.
- Proven ability to communicate effectively and confidently, both orally and in writing, with diverse groups of people.
- An understanding of and commitment to diversity and inclusion.
- A commitment to artistic excellence.
- A flexible approach to working hours to meet the needs of the service, including working evenings, weekends and bank holidays.
Apply for the role.
Deputy Experience Manager employer: Theatr Clwyd
At Theatr Clwyd, we pride ourselves on fostering a vibrant and inclusive work culture that values teamwork, creativity, and exceptional service. As a Deputy Experience Manager, you will not only lead a passionate team in delivering unforgettable experiences for our guests but also benefit from ongoing professional development opportunities in the heart of a dynamic cultural venue. Join us in making a meaningful impact within the performing arts sector while enjoying a supportive environment that champions diversity and artistic excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Experience Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Theatr Clwyd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Theatr Clwyd
Don't be shy about reaching out to Theatr Clwyd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy Experience Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Theatr Clwyd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Theatr Clwyd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
