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- Tasks: Lead the spa team, ensuring top-notch customer care and smooth operations.
- Company: Join Arora Group at the stunning Intercontinental London O2, right by the Thames.
- Benefits: Enjoy competitive pay, 28 days holiday, free meals, and discounts for friends and family.
- Why this job: Be part of a growing team with opportunities for career advancement and personal development.
- Qualifications: Experience in treatments and strong guest service skills are essential.
- Other info: Flexible schedule and a vibrant work environment await you!
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Assistant Spa Manager role at Arora Group .
6 days ago Be among the first 25 applicants.
About Us…
Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state-of-the-art conference and meeting rooms including the UK’s largest pillar-free ballroom.
A Bit About What You Will Do…
The Assistant Spa Manager ensures that the highest standards of customer care and therapy procedures are followed, in order to ensure the highest possible guest satisfaction.
- Be flexible with your schedule, supporting the needs of the spa.
- Assist therapists and receptionists in reporting any issues/complaints/problems.
- Report any maintenance, breakage or cleanliness problems to the relevant manager.
- Ensure therapists and receptionists provide excellent customer service and sales.
- Monitor stock levels and ordering of treatment, retail and locker room products.
- Conduct interviews and trade tests for team members.
- Address minor disciplinary issues with team members.
- Develop team members through training in customer service and sales techniques.
- Pay attention to budgets and targets, helping to generate business.
- Assist in the promotion of treatments and spa days.
- Write rotas for the spa team ensuring all shifts are covered.
More About You…
- Experience working in treatments.
- Strong guest service orientation.
- Creative leadership and influential problem-solving skills.
- Ability to manage relationships and handle people competently.
- Ability to work well under pressure and meet deadlines.
What’s In It For You…
Competitive salary.
Holiday – 28 days holiday, enhanced after 5 years of service.
- Free meals on duty.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle to work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
Grow with us…
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Skills: Fluent in English.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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Assistant Spa Manager employer: Thearoragroup
Contact Detail:
Thearoragroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Spa Manager
✨Tip Number 1
Familiarize yourself with the latest trends in spa treatments and customer service. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to providing exceptional guest experiences.
✨Tip Number 2
Network with professionals in the hospitality and spa industry. Attend local events or join online forums to connect with others who can provide insights or even referrals for the Assistant Spa Manager position.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experience where you successfully managed a team or resolved conflicts. Highlighting these experiences can set you apart as a strong candidate for the role.
✨Tip Number 4
Research Arora Group and their values. Understanding their mission and how they operate will allow you to tailor your approach and demonstrate that you are a great fit for their team culture.
We think you need these skills to ace Assistant Spa Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Spa Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in spa treatments and customer service. Provide specific examples of how you've successfully managed teams or improved guest satisfaction in previous roles.
Showcase Leadership Skills: Since the role requires strong leadership abilities, make sure to highlight any past experiences where you demonstrated creative problem-solving and effective team management. This will show that you are capable of handling the responsibilities of the position.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for working at Arora Group. Mention why you are particularly interested in this role and how you align with their values and goals.
How to prepare for a job interview at Thearoragroup
✨Showcase Your Customer Service Skills
As an Assistant Spa Manager, exceptional customer service is key. Be prepared to share specific examples of how you've handled guest complaints or enhanced customer experiences in your previous roles.
✨Demonstrate Leadership Qualities
Highlight your experience in leading teams and developing staff. Discuss any training programs you've implemented or how you've addressed team issues, as this role requires strong leadership and problem-solving skills.
✨Familiarize Yourself with Spa Operations
Understand the day-to-day operations of a spa, including stock management and treatment promotion. Be ready to discuss how you would ensure high standards and efficiency in these areas.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as managing a busy shift or resolving a conflict among team members. Practice articulating your thought process and decision-making strategies.
