Visitor Centre & Fundraising Administrator

Location: Richmond, London

Reporting To: Head of Communications

Contract Type: Permanent, subject to six-month probationary period

Salary: £20,060 (£29,940 FTE, pro-rata for part time)

Hours: 25 hours per week, Monday-Friday (afternoons 12.30pm to 5.30pm, with some flexibility to cover at other times as needed)

Are you looking for a role that combines variety, customer interaction, and meaningful work? At The Poppy Factory, we’re looking for a friendly, organised, and proactive Visitor Centre Coordinator to help us deliver exceptional experiences for our visitors and clients. As the first point of contact for all visitors, you’ll play a key role in managing bookings, events, and facility hire, ensuring smooth and memorable experiences for all who visit.

In this role, no two days will be the same! While you’ll handle routine administrative tasks like managing bookings, email inboxes, and catering, you’ll also have the chance to be hands-on, supporting group visits and interacting with people from all walks of life. Your role will be integral to the way we engage visitors and supporters, and share the story of The Poppy Factory’s modern mission and 100 years of history.

What you’ll be doing:

• Being the warm, welcoming first point of contact for anyone reaching out to The Poppy Factory, whether by phone, email, or in person.
• Managing bookings for group visits, volunteering sessions, and corporate events, ensuring everything runs smoothly.
• Coordinating with volunteers and staff to ensure all events and visits are perfectly organised.
• Keeping things running behind the scenes—whether it’s organising catering or offering administrative support for our high-profile events like the Field of Remembrance.

We’re looking for someone who:

• Enjoys connecting with people and has a friendly, approachable manner.
• Is organised, unflappable, and can juggle multiple tasks without breaking a sweat.
• Has great communication skills and is confident making proactive calls to potential visitors.
• Brings a flexible, “can do” attitude and isn’t afraid to step in wherever needed.

In return, we offer the opportunity to contribute to the meaningful work of The Poppy Factory, supporting our veterans and delivering outstanding experiences to the community. If you’re ready to be part of an organisation which makes a real impact, we’d love to hear from you.

How to apply:

To apply for this position please submit your CV and a covering letter outlining how you meet the essential criteria in the person specification. You may address your covering letter to Dan Hodges, Head of Communications.

For an informal conversation about the role, please contact Dan Hodges.

About The Poppy Factory:

By joining us, you’ll be part of an iconic charity with a century-long legacy. You’ll have the opportunity to make a real, tangible impact on the lives of veterans and their families, working in a supportive and empowering environment. We offer a competitive salary and benefits package, including generous holiday entitlement of 28 days (including Christmas closure and day in lieu of Armistice Day) plus bank holidays, and double-matched pension contributions up to 10% employer contribution, increasing to 14% after 5 years’ service.

Equality, Diversity & Inclusion:

We are committed to equality, valuing diversity and promoting inclusion within our workforce, including the volunteers who give their time to us. We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work. As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds.

As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates.

Additionally, we offer a guaranteed interview to veterans of the UK armed forces or members of the Reservist forces who meet the essential role criteria. Please make it clear in your application if you wish to be considered on this basis.

Please note, to be eligible for consideration under the guaranteed interview scheme your application must demonstrate that you meet the essential role criteria as set out in the person specification.

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