Role purpose
The Customer Retention Manager is responsible for dealing with day-to-day customer support requests to improve customer satisfaction, promote self-service digital tools, identify growth opportunities and proactively reduce churn across The Arch Company’s customer base. This role plays a key part in delivering a more proactive, insight-led retention strategy and in improving the collection and use of customer data and CRM tools to identify risks early, resolve issues, and create opportunities for growth.
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Customer Retention Manager employer: thearchco
The Arch Company is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront. With a focus on employee growth, you will have access to continuous professional development opportunities while working on transformative projects in the heart of London. Join us to be part of a forward-thinking team that values your contributions and supports your career aspirations in the exciting fields of technology and AI.
