The Arch Company is seeking a Customer Retention Manager to drive proactive retention initiatives across its Greater London customer base. You will handle day-to-day customer support requests, promote self-service digital tools, and uncover growth opportunities to reduce churn.
You will help shape an insight-led retention strategy, improve collection and use of customer data, and optimize CRM tools to identify risks early and resolve issues, delivering lasting customer value.
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CRM-Driven Retention & Growth Lead employer: thearchco
The Arch Company is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront. With a focus on employee growth, you will have access to continuous professional development opportunities while working on transformative projects in the heart of London. Join us to be part of a forward-thinking team that values your contributions and supports your career aspirations in the exciting fields of technology and AI.
