At a Glance
- Tasks: Greet guests, manage check-ins, and ensure a welcoming atmosphere.
- Company: Join The Address Glasgow, a vibrant hotel focused on exceptional guest experiences.
- Benefits: Enjoy flexible part-time hours and gain valuable customer service skills.
- Other info: Opportunity to learn about hotel operations and develop your career in hospitality.
- Why this job: Perfect for those who love interacting with people and thrive in a dynamic environment.
- Qualifications: No prior experience needed; just bring your enthusiasm and a friendly attitude!
The predicted salary is between 20000 - 30000 £ per year.
JOB TITLE: FRONT OFFICEASSISTANT
RESPONSIBLE FOR: To greet guests in accordance with training and allocate rooms according to laid-down procedures.
The main duties involved in the role of a Front Office Assistant at The Address Collective are outlined below however this list is not exhaustive.
MAIN DUTIES:
- To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy.
- Maintain the highest level of personal and work cleanliness and hygiene.
- Adhere to the company's Code of Conduct.
- To comply with company regulations regarding fire, health and safety, hygiene, customer care and security.
- To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook.
- Check and ensure the correctness of all reception floats.
- Ensure work areas are kept clean, safe and tidy at all times.
- Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. brand standards.
- Ensure all documentation relating to the registration and checking out of guests is as per standard of procedures.
- Be thoroughly familiar with all company selling procedures and promotions.
- Be aware of hotel room availability and rates at all times.
- Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc.
- To ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible, i.e. dinner reservations, porter, information services etc.
- To ensure that all charges are posted correctly onto room bills.
- Maintain & monitor management accounts.
- Be aware of all hotel facilities & amenities. (i.e. car parking, directions etc)
- Communicate with colleagues and guests professionally.
- Provide the highest level of customer services consistently.
- Provide relevant reports to departments as required.
- To take reservations and respond to guests in a timely and professional manner.
- To answer the switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions in the absence of the switchboard operator.
- To administer all reservations, cancellations & no-shows in line with company policy.
- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
- Conduct regular security checks throughout the day and report any issues to management.
- Report any maintenance issues immediately to management.
- To correctly take messages for guests/staff ensuring that date, time, message, from, to and initial are noted.
- To ensure that relevant people receive any messages immediately.
- Dealing with any guest requests/queries in a polite and attentive manner and reporting/logging any problems to the Duty Manager.
- Balancing of telephone, lounge, restaurant, bars and reception cash at the end of each shift.
- The sensible allocation of rooms to customers having viewed all relevant guest requests.
- Check all telephone charges from meeting rooms and ensure they are posted to correct folios.
- Handling safe deposits for guests.
- Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities.
- Dealing with Foreign Exchange for customers.
- To ensure that all monies are kept secure at all times.
- All staff of the company are required to make themselves available for training and communication meetings for which advance notice will normally be given. The content of all training sessions and issues addressed at team meetings must be adhered to.
- Complete duties as per checklist.
- To ensure that all cash in is dealt with in accordance with cash handling procedures.
- To carry out any reasonable duty requested by a manager, senior staff member or request of a guest.
Compensation: Competitive salary
Front Office Assistant in Glasgow employer: Theaddressglasgow
The Address Glasgow is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for those starting their careers in hospitality. Employees benefit from comprehensive training opportunities, a commitment to personal development, and the chance to engage with a diverse clientele in a vibrant city. With a focus on teamwork and customer satisfaction, working here means being part of a dynamic environment where every team member's contribution is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Assistant in Glasgow
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the amenities, room types, and local attractions will help you engage confidently with guests and answer their queries effectively.
✨Tip Number 2
Practice your customer service skills. As a Front Office Assistant, you'll be the first point of contact for guests, so being warm, welcoming, and attentive is crucial. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Brush up on your cash handling skills. Since you'll be responsible for managing floats and processing payments, being comfortable with cash transactions and basic accounting will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of The Address Glasgow. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Front Office Assistant in Glasgow
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand the key responsibilities and skills required for the Front Office Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and achievements. Use bullet points for clarity and focus on customer service roles or any hospitality experience you may have.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of The Address Glasgow that attract you and how you can contribute to their team. Be sure to include examples of your customer service skills.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Front Office Assistant.
How to prepare for a job interview at Theaddressglasgow
✨Dress to Impress
Make sure you arrive in a full, clean, and presentable uniform. First impressions matter, especially in a front office role where you'll be the face of the company.
✨Know the Company
Familiarise yourself with The Address Glasgow's services, amenities, and any current promotions. This will show your enthusiasm and help you answer questions more effectively.
✨Practice Customer Service Scenarios
Prepare for common customer service scenarios you might encounter. Think about how you would handle guest requests or complaints, as this is crucial for the role.
✨Be Ready to Discuss Health and Safety
Understand the basics of health and safety regulations relevant to the hospitality industry. Be prepared to discuss how you would ensure guest safety and compliance with these standards.
