Planning Account Manager in London

You will be joining one of our four core client planning teams, working across a major multi-site retail account and a nationally recognised automotive brand (focused on brand activity). This is a role suited to an experienced Account Manager who can confidently manage high volumes of activity across multiple workstreams.

Within the mix:

• A regional, high-volume retail account operating across multiple UK locations. Activity is largely regional with some national elements, requiring someone comfortable managing scaled activity across sites while maintaining accuracy, organisation and strong service levels.
• A nationally focused brand account delivering larger-scale campaigns and partnerships, offering exposure to broader budget, mass-reach activity alongside more strategic brand work.

Your role will be at the heart of each of the accounts you work on. You will be responsible for keeping across everything happening – the money being spent, where, when and how so your ATD will be second to none and you’ll be a self-starter who’s looking for client accountability. As well as working directly with the clients you’ll have strong experience planning offline channels, including OOH, AV, print & radio as well as digital channels like paid social, online video and PPC. The retail account runs full-funnel activity across almost all channels (excluding linear TV and cinema), with social and search forming a significant part of the media mix. The brand account is more nationally led, offering a balance between larger, high-profile activity and more strategic planning challenges.

You will be part of the account management team, making sure the clients love working with us and that we are delivering outstanding work for them.

• Being a key day to day contact for clients – helping to maintain a strong working relationship and ensuring they are kept up to date with all activity on the account.
• Obtaining briefs from clients + working with relevant the7stars teams to create client responses.
• Using industry tools and client insights and data to pull together channel implementation recommendations.
• Presenting recommendations to clients alongside media plans.
• Building out audiences using TGI and YouGov Profiles as well as working with data and insights to create more sophisticated segmentations.
• Liaising across all other specialist teams at the7stars to ensure best practice implementation across all plans.
• Monitoring campaign performance whilst active; coordinating this with channel teams and updating clients on performance throughout the campaign.
• Coordinating and collating central account management documents such as year plans, finance tracker for the use of the wider team as well as being the main client contact for any and all account queries.
• Excel skills at an intermediate level are ideal (pivot tables, functions etc) you will create plans and reporting analyses using this.
• Building and maintaining relationships with key media owner and external partners and being confident in negotiating the best opportunities for your clients with them.
• Sharing best practice work with the wider agency – e.g. in company meetings, case studies, website, social etc.
• Active member of the7stars leadership teams.
• Participation in the7stars wide initiatives, including Values Weeks.
• Getting involved with relevant pitches + new biz leads.
• Working alongside sidebar teams + specialists at the7stars to upskill self (understanding data, insights, strategy, digital etc).

• Experience agency side working as a media planning manager or similar position.
• Experience in online and offline media planning and/or buying, you are a quick learner who enjoys developing their expertise across more platforms.
• Someone who lives and breathes media. You’ll be coordinating across all channels so a real passion for understanding what you’re working with is a must.
• You will have a working knowledge of the full media landscape.
• Comfortable operating as an omni-channel planner rather than being purely digital-specialist or purely ATL-led.
• Able to manage high-volume, multi-location accounts with strong organisation and prioritisation skills.
• You’ll be a practical ‘doer’, someone who rolls up their sleeves and gets the job done.
• Excellent time management skills and the ability to multi-task whilst working towards key deadlines in a fast-paced environment.
• Strong interpersonal skills — confident speaking to teammates, clients, third parties and media owners.
• A keen problem solver.
• Strong presentation skills and the ability to communicate information and strategic ideas clearly, both written and verbally.

the7stars is unlike any other agency. The distinction started the day we launched in 2005 when we named ourselves after a pub, but more importantly when we made a promise that we were going to do things differently. And this commitment has stuck with us. It guides how we work, how we think and how we treat one another and can be expressed in a single word: Freedom.

Our Freedom philosophy lives across our entire business from people, product and planning. It means we plan & buy media how we want, develop careers how we want, take holiday when we need it, invent tools when we need them, give people a platform to speak up, question and express themselves freely - but more importantly it has allowed us to create an amazing place to work. We have a unique working environment and open structure which encourages personal development through client contact, team work, training, exposure to all media and internal teams – and a “sky’s the limit” approach to your growth within the agency. the7stars is 300 passionate media people that are able to focus purely on creating great work for our clients. UK focused, we also operate within an agile global network of like-minded friends, extending our client portfolio into Europe and the US.

• Uncounted holiday.
• Discretionary performance related summer profit share & Christmas bonus.
• Flexible & hybrid working with a focus on togetherness (4 days per week in the office).
• Personalised training plan & access to coaching.
• Wellbeing days.
• Flexible pension plan through Royal London (8% employer contribution under £35k).
• Optional private medical insurance (Vitality) & cash back plan (Medicash).
• Employee Assistance Programme.
• Work from anywhere up to 2 weeks each year.
• Paid for gym membership with a choice of 5 gyms.
• Enhanced family friendly policies.
• Personal finance advice & support.
• Life Assurance & Critical Illness cover.
• Profit share scheme (after 3 years’ service).
• Electric Vehicle scheme.
• Nursery Partnership.
• Tech & Cycle to Work scheme.
• Season ticket loans & expensed Railcard.
• New Business Bonus eligible in your first years as a the7stars employee.