Performance Account Manager in London

About the7stars

the7stars is unlike any other agency. The distinction started the day we launched in 2005 when we named ourselves after a pub, but more importantly when we made a promise that we were going to do things differently. And this commitment has stuck with us. It guides how we work, how we think and how we treat one another and can be expressed in a single word: Freedom. Our Freedom philosophy lives across our entire business from people, product and planning. It means we plan and buy media how we want, develop careers how we want, take holiday when we need it, invent tools when we need them, give people a platform to speak up, question and express themselves freely - but more importantly it has allowed us to create an amazing place to work. We have a unique working environment and open structure which encourages personal development through client contact, team work, training, exposure to all media and internal teams – and a “sky’s the limit” approach to your growth within the agency. the7stars is c300 passionate media people that are able to focus purely on creating great work for our clients. If thinking freely and with integrity is your bag, then the7stars is an agency you should meet. the7stars has a bespoke and inspiring working culture. We operate a flat structure without job titles and encourage an entrepreneurial attitude where you get out what you put in.

The Role

You will be joining one of our client teams, working predominantly on a home appliance retail brand, helping to deliver bespoke, effective media strategies that support the client’s business objectives. Like the rest of the agency, the team is focused on doing the right thing for the client, acting with accountability and pace in a commercially driven environment. Your role will sit at the heart of the account. You’ll be responsible for keeping across everything happening on the business — from budgets and channel plans through to live campaign delivery, performance and trading‑led changes — ensuring activity is well managed and the client feels confident and supported day to day. You’ll be a self‑starter with a strong sense of ownership, comfortable taking responsibility for how activity is planned, delivered and monitored. You’ll work closely with clients and internal teams, bringing strong experience across digital planning, particularly channels such as paid social, online video, PPC and SEO. While the role is digitally focused, experience or understanding of offline channels — especially AV and audio — is a strong advantage. You will be a core member of the account management team, helping ensure clients enjoy working with us and that we consistently deliver high‑quality, well‑considered work. You’ll also support performance and trading discussions, helping translate business priorities and feedback into clear next steps for media activity.

Core responsibilities

• Support the Planning Lead as a key day‑to‑day contact for clients, help to maintain strong working relationships and ensure they are kept informed of all activity on the account.
• Obtain briefs from clients and work with relevant teams to develop clear, well‑considered responses that align with business objectives and trading priorities.
• Use industry tools, client data and insights to build channel implementation recommendations across both digital and offline media.
• Create clean, well structured decks, updates and summaries that make digital performance easy for clients to understand and engage with.
• Present recommendations and media plans to clients, clearly explaining channel roles, delivery and rationale.
• Brief, manage and coordinate channel specialists to ensure high quality, timely work that reflects strategic priorities.
• Manage daily campaign operations to ensure accuracy, efficiency and quality control across all activity.
• Monitor live campaign performance, coordinate with channel teams and keep clients updated with a clear understanding of what is working and where adjustments may be needed.
• Coordinate and maintain central account management documents such as media plans, finance trackers and status updates, acting as a key point of contact for account queries.
• Support digital and integrated reporting, ensuring outputs are accurate, timely and provide clear insight into channel performance and opportunities for improvement.
• Use Excel at an intermediate level (e.g. pivot tables, formulas) to support planning, tracking and reporting tasks.
• Build and maintain relationships with media owners and external partners and supporting negotiation of strong opportunities for clients.
• Share strong work and best practice with the wider agency, including contributing to case studies, internal sessions or wider communications.
• Support agency initiatives, team projects and new business opportunities alongside day‑to‑day account responsibilities.
• Work closely with specialists and senior team members to continue developing skills across planning, performance, data, insight and strategy.

Talk to us if you want to

• Work with the largest independent, free thinking, fast moving media agency in the UK
• Be surrounded by a diverse team of talented thinkers, who love the work they do
• Have the freedom to design a flexible approach to your working life
• Be challenged to learn and grow every day
• Work with a business that does more than just media – that gives 5% of its profits back into the community
• Be part of a culture that encourages creativity, entrepreneurialism and most importantly of all... fun

Please don’t consider us if

• You need a lot of handholding
• Thinking big isn’t your thing
• Challenging yourself isn’t something you want to do

Benefits

• Uncounted holiday
• Discretionary business performance related summer profit share & Christmas bonus
• Free breakfast
• Free company bar
• New Business Bonus eligible in your first year as a 7stars employee
• Personal finance advice from Financial Advisor
• Life Assurance
• Critical Illness cover
• Income protection
• Summer profit share bonus and Christmas bonus
• Private Medical Insurance
• Gym Membership (choice of 4 local options)
• Season ticket Loan
• Cycle to work Scheme
• Techscheme
• Extensive Maternity, Paternity, fostering and adoption leave package, including a phased return to work, enhanced pay, and a Gousto box for when the baby first arrives home
• Royal London pension (Including a Green Pension option)
• Employee assistance programme

Our working pattern is Monday-Thursday in our Covent Garden offices, followed by hybrid working on Friday. the7stars is committed to creating a diverse environment, where employees feel empowered to share different ideas, perspectives and experiences in a collaborative and creative work environment. Equality and inclusion are at the heart of our culture. All qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation.