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- Tasks: Engage with gamers via chat, solving issues and providing top-notch support.
- Company: Join a leading gaming brand in a global freelance community.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Work remotely with a dynamic team and enjoy incentives for performance.
- Why this job: Make a real impact while enjoying the freedom to work on your terms.
- Qualifications: Experience in customer service, strong written English, and problem-solving skills.
The predicted salary is between 4 - 16 £ per hour.
Limitless Expertise is on the lookout for a passionate and empathetic Buyer Service Chat Specialist to join our international remote community of freelance support professionals. In this role, you’ll represent one of the world’s most recognised gaming brands, working alongside hundreds of other gamers, using their expert knowledge to help other players enjoy seamless experiences through fast, clear, and friendly chat support. You’ll handle inquiries, solve problems, and make every interaction feel smooth for the customer.
This is a fully remote, freelance, hourly paid opportunity. Shifts are currently available Monday to Friday 9am-6:30pm UTC. Our hourly rates are between $5-$20, depending on where you are in the world, and there are always quality and volume-based incentives in addition. You get to choose your own shift. To maintain your spot within the squad, it’s essential to average at least 20 hours each week and 100 or more chat interactions. Going forward, there will be opportunities to support international markets, meaning we will soon offer 24/7 shift slots available to truly maximise your opportunity! This is ideal for someone who enjoys helping other product users and values flexibility in when and how they work.
What you’ll do:
- Engage with customers via chat to answer questions, resolve issues, and guide them to solutions.
- Deliver accurate, high-quality support that meets service standards and reflects the brand’s tone and values.
- Identify and escalate complicated cases to specialist teams when required.
- Maintain clear and consistent documentation of all interactions.
- Stay updated with new product updates, service information, and policies to provide knowledgeable support.
- Share feedback on recurring issues to help improve the customer experience.
What you’ll need:
- Proven experience in customer service, ideally within chat or digital support.
- Exceptional written English with strong spelling and grammar.
- Confidence in using multiple tools and systems simultaneously.
- Strong attention to detail, empathy, and problem-solving ability.
- A reliable internet connection and personal computer.
- Flexibility to work across shifts, including evenings or weekends, when needed.
There are other client-specific criteria such as a valid PSN ID that has been active for 1 year or more, 8 hours or more of monthly game play, and no community suspensions within the last year. You must have at least a Windows 11, 64-bit device. We will soon support Mac and Chromebooks.
Why Limitless:
At Limitless Expertise, we connect global brands with talented freelance Specialists who deliver exceptional customer experiences. You’ll be part of a pioneering platform that empowers people to work independently while supporting some of the most exciting companies in the world. Join us and help redefine what customer service can be – flexible, empowering, and human.
Please mention the word TRIUMPH when applying to indicate you read the job post completely. This is a feature to avoid fake spam candidates. Companies can search these phrases to find candidates that read this and immediately see they’re human.
Limitless Expertise: Distant Buyer Service (Chat) employer: The10minutecareersolution
Contact Detail:
The10minutecareersolution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Limitless Expertise: Distant Buyer Service (Chat)
✨Tip Number 1
Get your game face on! When you’re chatting with potential employers, show off your personality. Be friendly and engaging, just like you would with a fellow gamer. Remember, they want to see how you interact with others!
✨Tip Number 2
Practice makes perfect! Before jumping into a chat interview, try role-playing with a friend or even in front of a mirror. This will help you get comfortable with responding quickly and clearly, which is key for this Buyer Service role.
✨Tip Number 3
Know your stuff! Brush up on the gaming brand you’ll be representing. Familiarise yourself with their products and services so you can answer questions confidently and provide top-notch support during your chats.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Limitless Expertise: Distant Buyer Service (Chat)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for gaming and customer service shine through. We want to see that you genuinely care about helping others and making their experiences better!
Be Clear and Concise: Make sure your written communication is easy to read and straight to the point. Use proper spelling and grammar, as this reflects your attention to detail, which is super important in this role.
Tailor Your Application: Don’t just send a generic application! Take the time to highlight your relevant experience and skills that match what we’re looking for. Show us why you’d be a great fit for our team!
Follow the Instructions: Remember to include the word 'TRIUMPH' in your application to show us you've read the job post thoroughly. It’s a small detail, but it helps us find candidates who pay attention!
How to prepare for a job interview at The10minutecareersolution
✨Know the Brand Inside Out
Before your interview, make sure you research Limitless Expertise and the gaming brand you'll be representing. Understand their values, mission, and the type of customer experience they aim to provide. This will help you align your answers with their expectations and show that you're genuinely interested.
✨Showcase Your Chat Skills
Since this role is all about chat support, practice your written communication skills. Prepare to demonstrate how you would handle common customer inquiries in a clear, friendly, and efficient manner. You might even want to do a mock chat session with a friend to get comfortable with the format.
✨Highlight Your Empathy and Problem-Solving Skills
In your interview, share specific examples of how you've helped customers in the past. Focus on situations where you showed empathy and effectively resolved issues. This will illustrate your ability to connect with customers and provide the seamless experience they’re looking for.
✨Be Ready for Flexibility Questions
Since the role requires flexibility in shifts, be prepared to discuss your availability and how you plan to manage your time. Highlight your willingness to adapt to different schedules and your commitment to meeting the 20-hour weekly requirement. This shows that you’re serious about the role and ready to jump in!