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- Tasks: Support retailers using AI tools to build and refine their websites.
- Company: Join a dynamic team at Subbly, focused on buyer success.
- Benefits: Fully remote role with flexible hours and opportunities for growth.
- Why this job: Make a real impact by helping businesses thrive in the subscription commerce space.
- Qualifications: Experience in SaaS support and familiarity with AI tools is a must.
- Other info: Engage with a vibrant community and collaborate across teams.
The predicted salary is between 36000 - 60000 £ per year.
We're in search of a Buyer Success Consultant with sturdy technical abilities and prior fingers on expertise utilizing AI tooling and vibe coding as a part of their each day workflow. The perfect candidate is comfy working with AI powered builders, troubleshooting technical points, and supporting retailers in constructing and refining their web sites. Expertise and a strong understanding of the subscription commerce panorama and ecommerce platforms is a powerful plus. This can be a absolutely distant, full time position requiring flexibility throughout US time zones and occasional weekend availability.
As a Buyer Success Consultant you play a important role in supporting Subbly retailers in efficiently operating and rising their companies whereas contributing to adoption and efficient use of Subbly's AI Web site Builder. You present immediate, pleasant, and efficient help throughout chat and e mail by way of Intercom, reside calls by way of Zoom, and neighborhood channels resembling Slack and Fb.
You’re employed fingers on with retailers contained in the AI Web site Builder, serving to them form, refine, and troubleshoot their web site builds. You additionally act as a bridge between retailers and Subbly's product and engineering groups by advocating for buyer wants, figuring out recurring patterns, and surfacing actionable insights primarily based on actual world utilization.
Duties and tasks:
- Act as first responder to inbound inquiries from retailers, clients, companions, and leads throughout all channels together with Intercom, Slack, and Fb.
- Present fingers on help contained in the AI Web site Builder together with tailoring prompts, debugging layouts, and assisting retailers in reaching top quality web site outputs.
- Preserve deep understanding of Subbly's ecosystem together with AI tooling, aggressive positioning, platform limitations, and finest follow workarounds.
- Reasonable and have interaction in Slack and Fb communities with a powerful concentrate on training, tone, and vibe primarily based engagement.
- Motion inbound requests associated to billing, product training, characteristic use instances, and technical troubleshooting.
- Escalate technical errors, chargeback threats, irate clients, and undocumented edge instances with acceptable urgency.
- Doc options to FAQs, platform workflows, AI Web site Builder directions, and technical limitations by way of assist articles and tutorial movies.
- Draft service provider going through communications together with characteristic bulletins, onboarding flows, and technical problem updates.
- Collaborate with cross useful groups by documenting and escalating characteristic requests, integration wants, and product enhancements.
Accountabilities:
- Service provider satisfaction and long run retention.
- Service provider onboarding success price.
- Neighborhood engagement and training high quality.
Key metrics:
- Buyer happiness scores in Intercom.
- First response and determination occasions.
- Trial to paid conversion price influenced by Buyer Success engagement.
At the very least 2 years of confirmed expertise in SaaS buyer help, buyer success, technical help, or account administration roles. Proficiency with AI tooling used every day, together with OpenAI fashions, Anthropic fashions, and comparable AI platforms. Expertise with ecommerce or subscription platforms resembling Shopify, Magento, BigCommerce, Squarespace, Wix, WooCommerce, Etsy, or WordPress. Robust understanding of ecommerce finest practices. Glorious written and verbal communication abilities in English, further languages resembling French or Spanish are a plus. Expertise with Intercom, Slack, Zoom, Loom, Asana, and Google Workspace. Inventive drawback solver with sturdy consideration to element. Potential to work versatile hours throughout EST, CST, and PST time zones together with weekends when mandatory.
How to apply: Should you suppose you’re the fitting particular person for this position, please apply right here. Our staff will evaluate all functions and can contact solely those that finest match what we’re in search of.
Subbly: Buyer Success Consultant in Edinburgh employer: The10minutecareersolution
Contact Detail:
The10minutecareersolution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Subbly: Buyer Success Consultant in Edinburgh
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Subbly's mission, values, and the AI tools they use. This will help you connect your skills with what they need and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions related to customer success and technical support. This will help you articulate your experience with AI tooling and e-commerce platforms confidently.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled technical issues in the past. Highlight your ability to troubleshoot and support clients effectively, as this is key for the Buyer Success Consultant role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your enthusiasm for the role. It’s a great way to keep you on their radar and show your commitment to joining the team.
We think you need these skills to ace Subbly: Buyer Success Consultant in Edinburgh
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical abilities and experience with AI tooling in your application. We want to see how you've used these skills in real-world scenarios, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for the Buyer Success Consultant role. Mention specific experiences that relate to subscription commerce and ecommerce platforms, as this will show us you understand what we're looking for.
Be Personable: Since you'll be interacting with retailers and customers, let your personality shine through in your written application. We appreciate a friendly tone that reflects your ability to connect with others!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets into the right hands quickly. We can’t wait to hear from you!
How to prepare for a job interview at The10minutecareersolution
✨Know Your Tech
Make sure you brush up on your technical skills, especially with AI tooling and vibe coding. Familiarise yourself with the specific tools mentioned in the job description, like OpenAI models and ecommerce platforms. Being able to discuss your hands-on experience confidently will set you apart.
✨Understand the Customer Journey
Dive deep into the subscription commerce landscape and understand how retailers interact with platforms like Subbly. Be prepared to share examples of how you've supported customers in the past, particularly in troubleshooting and refining their online presence.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction via chat, email, and calls, practice articulating your thoughts clearly and concisely. Think about how you can convey complex technical information in a friendly and approachable manner, as this is key to customer satisfaction.
✨Flexibility is Key
Be ready to discuss your availability across different US time zones and weekends. Highlight any previous experiences where you had to adapt your schedule to meet customer needs, showing that you're committed to providing excellent support whenever it's needed.