At a Glance
- Tasks: Support retailers in building and refining their websites using AI tools.
- Company: Join a dynamic team at Subbly, focused on buyer success.
- Benefits: Fully remote role with flexible hours and opportunities for growth.
- Other info: Engage with a vibrant community and collaborate across teams.
- Why this job: Make a real impact by helping businesses thrive in the subscription commerce landscape.
- Qualifications: Experience in SaaS support and familiarity with AI tooling is a plus.
The predicted salary is between 63000 - 77000 £ per year.
We’re in search of a Buyer Success Consultant with sturdy technical abilities and prior fingers on expertise utilizing AI tooling and vibe coding as a part of their each day workflow. The perfect candidate is comfy working with AI powered builders, troubleshooting technical points, and supporting retailers in constructing and refining their web sites. Expertise and a strong understanding of the subscription commerce panorama and ecommerce platforms is a powerful plus. This can be a absolutely distant, full time position requiring flexibility throughout US time zones and occasional weekend availability.
As a Buyer Success Consultant you play a important role in supporting Subbly retailers in efficiently operating and rising their companies whereas contributing to adoption and efficient use of Subbly’s AI Web site Builder. You present immediate, pleasant, and efficient help throughout chat and e mail by way of Intercom, reside calls by way of Zoom, and neighborhood channels resembling Slack and Fb. You’re employed fingers on with retailers contained in the AI Web site Builder, serving to them form, refine, and troubleshoot their web site builds. You additionally act as a bridge between retailers and Subbly’s product and engineering groups by advocating for buyer wants, figuring out recurring patterns, and surfacing actionable insights primarily based on actual world utilization.
Duties and tasks:
- Act as first responder to inbound inquiries from retailers, clients, companions, and leads throughout all channels together with Intercom, Slack, and Fb.
- Present fingers on help contained in the AI Web site Builder together with tailoring prompts, debugging layouts, and assisting retailers in reaching top quality web site outputs.
- Preserve deep understanding of Subbly’s ecosystem together with AI tooling, aggressive positioning, platform limitations, and finest follow workarounds.
- Reasonable and have interaction in Slack and Fb communities with a powerful concentrate on training, tone, and vibe primarily based engagement.
- Motion inbound requests associated to billing, product training, characteristic use instances, and technical troubleshooting.
- Escalate technical errors, chargeback threats, irate clients, and undocumented edge instances with acceptable urgency.
- Doc options to FAQs, platform workflows, AI Web site Builder directions, and technical limitations by way of assist articles and tutorial movies.
- Draft service provider going through communications together with characteristic bulletins, onboarding flows, and technical problem updates.
- Collaborate with cross useful groups by documenting and escalating characteristic requests, integration wants, and product enhancements.
Accountabilities:
- Service provider satisfaction and long run retention.
- Service provider onboarding success price.
- Neighborhood engagement and training high quality.
Key metrics:
- Buyer happiness scores in Intercom.
- First response and determination occasions.
- Trial to paid conversion price influenced by Buyer Success engagement.
At the very least 2 years of confirmed expertise in SaaS buyer help, buyer success, technical help, or account administration roles. Proficiency with AI tooling used every day, together with OpenAI fashions, Anthropic fashions, and comparable AI platforms. Expertise with ecommerce or subscription platforms resembling Shopify, Magento, BigCommerce, Squarespace, Wix, WooCommerce, Etsy, or WordPress. Robust understanding of ecommerce finest practices. Glorious written and verbal communication abilities in English, further languages resembling French or Spanish are a plus. Expertise with Intercom, Slack, Zoom, Loom, Asana, and Google Workspace. Inventive drawback solver with sturdy consideration to element. Potential to work versatile hours throughout EST, CST, and PST time zones together with weekends when mandatory.
Tips on how to apply: Should you suppose you’re the fitting particular person for this position, please apply right here. Our staff will evaluate all functions and can contact solely those that finest match what we’re in search of.
Subbly: Buyer Success Consultant employer: The10minutecareersolution
As a leading tech support firm, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. Our remote Buyer Success Consultant role offers flexible working hours, competitive benefits, and ample opportunities for professional growth in the rapidly evolving field of AI technology. Join us to make a meaningful impact while enjoying the freedom of remote work and a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Subbly: Buyer Success Consultant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The10minutecareersolution. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The10minutecareersolution before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Subbly: Buyer Success Consultant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The10minutecareersolution:Your cover letter is your chance to shine! Tell us why you want to work at The10minutecareersolution specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The10minutecareersolution!
How to prepare for a job interview at The10minutecareersolution
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
