At a Glance
- Tasks: Handle guest reservations and ensure seamless booking experiences.
- Company: The Zetter, a collection of unique boutique hotels in London.
- Benefits: Discounted food & drink, 50% off hotel rates for friends, and birthday leave.
- Other info: A characterful workplace that values individuality and supports personal growth.
- Why this job: Join a vibrant team and create memorable experiences for guests.
- Qualifications: People-oriented, detail-focused, and thrives in a fast-paced environment.
The predicted salary is between 24000 - 28000 £ per year.
The Zetter is a quiet celebration of intimate spaces, timeless imperfection, and unapologetic British eccentricity. With our collection of boutique hotels, townhouses, and parlours nestled in London’s most characterful neighbourhoods, we offer more than a stay — we curate experiences brimming with thoughtful details, curated charm, and stories layered into every corner.
Our food and drink are an extension of this ethos — carefully crafted menus, perfectly poured cocktails, and service that feels warm, attentive, and never scripted. We believe that dining and drinking at The Zetter should be as memorable as sleeping under our roofs. That’s why we’re looking for a Reservations Executive who can book our guests to experience operational excellence and heartfelt hospitality.
The Reservations Executive is a guest-focused role responsible for handling reservations across our hotels and hospitality-led spaces. Based in London, you will be the first point of contact for many of our guests, responding to booking enquiries, providing expert product knowledge, and ensuring every reservation is accurate, seamless, and welcoming.
This is a role for a reservations executive who enjoys people, thrives in a fast-paced environment, and takes pride in doing the details well. You’ll work closely with Front Office, Revenue, and Sales teams, ensuring we deliver excellent service while supporting occupancy and revenue goals.
What Awaits You at The Zetter:
- A workplace as characterful and carefully curated as our spaces
- The opportunity to shape and deliver memorable experiences across some of London’s most beloved boutique hotels
- Discounted Food & Drink in all Zetter Parlours
- Friends & Family Hotel Rates – 50% off for your favourite people
- Star Employee Rewards & Referral Bonuses up to £500
- A paid day off on your birthday
- A culture that values individuality, celebrates effort, and supports growth
Reservations Executive - Clerkenwell, London employer: The Zetter
The Zetter is an exceptional employer that offers a vibrant work culture steeped in British eccentricity and a commitment to heartfelt hospitality. As a Reservations Executive in the heart of Clerkenwell, London, you will enjoy unique benefits such as discounted food and drink, generous friends and family hotel rates, and a paid day off on your birthday, all while being part of a team that values individuality and supports your professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Executive - Clerkenwell, London
✨Tip Number 1
Get to know The Zetter! Research our hotels and the unique experiences we offer. This will help you connect with us during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your people skills! As a Reservations Executive, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle enquiries smoothly.
✨Tip Number 3
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re keen on joining The Zetter family right from the start.
We think you need these skills to ace Reservations Executive - Clerkenwell, London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We love seeing a bit of character in your words, so don’t be afraid to express why you’re passionate about hospitality and what makes you tick.
Tailor Your Application:Make sure to tailor your application specifically for the Reservations Executive role. Highlight your relevant experience and skills that align with our ethos of operational excellence and heartfelt hospitality. We want to see how you can contribute to our unique vibe!
Be Detail-Oriented:Since this role is all about handling reservations accurately, pay close attention to the details in your application. Double-check for any typos or errors, and ensure your information is clear and concise. We appreciate candidates who take pride in getting the little things right!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Zetter!
How to prepare for a job interview at The Zetter
✨Know Your Stuff
Familiarise yourself with The Zetter's unique offerings and ethos. Understand their boutique hotels, dining experiences, and what makes them stand out in London. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
As a Reservations Executive, you'll be the first point of contact for guests. Prepare to demonstrate your communication skills and ability to handle enquiries with warmth and professionalism. Think of examples from past experiences where you've excelled in customer service.
✨Emphasise Attention to Detail
This role requires precision in handling reservations. Be ready to discuss how you ensure accuracy in your work. You might want to share specific instances where your attention to detail made a difference in a previous job or project.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about The Zetter’s culture, team dynamics, and expectations for the Reservations Executive role. This shows you're not just interested in the job, but also in how you can contribute to their success.
