At a Glance
- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: Join The Zetter, a boutique hotel known for its charm and character.
- Benefits: Enjoy discounts, referral bonuses, and a paid day off on your birthday.
- Other info: Experience a creative and inclusive workplace with clear career progression.
- Why this job: Be a hands-on leader in a vibrant hospitality environment with growth opportunities.
- Qualifications: Strong communication skills and a proactive mindset are essential.
The predicted salary is between 30000 - 35000 £ per year.
About The Zetter
The Zetter is a quiet celebration of intimate spaces, timeless imperfection, and unapologetic British eccentricity. Our boutique hotels, townhouses, and parlours are rooted in London’s most characterful neighbourhoods, offering guests more than a place to stay — we curate thoughtful experiences layered with charm, warmth, and personality.
Our people are central to delivering this experience, and strong, visible leadership is essential to our success. We are looking for more charming people to join the team at The Zetter Marylebone.
The Role
The Duty Manager is responsible for overseeing the day-to-day operation of the property during assigned shifts, ensuring exceptional guest experiences and the smooth, safe, and efficient running of the hotel. This is a hands-on leadership role requiring strong problem-solving skills, sound judgement, and the ability to manage both front-of-house and back-of-house operations. The Duty Manager supports the senior management team in achieving operational, service, and commercial objectives while acting as the primary decision-maker on shift. This role is ideal for someone with excellent communication skills, a proactive mindset, and the ability to remain calm and effective in a fast-paced hospitality environment.
What We Will Offer You
- A creative, supportive, and inclusive working environment
- Food & Drink discounts across all Zetter Parlours
- Friends & Family hotel rates – 50% off
- Referral bonuses up to £500
- Star Employee reward scheme
- A paid day off on your birthday
- Training, tastings, and development opportunities
- Clear progression pathways within The Zetter Collection
Duty Manager - Marylebone, London employer: The Zetter
The Zetter is an exceptional employer that values its people and fosters a creative, supportive, and inclusive work environment. As a Duty Manager in the heart of Marylebone, you will enjoy unique benefits such as generous discounts, referral bonuses, and clear pathways for career progression, all while contributing to a team dedicated to delivering memorable guest experiences in a charming and characterful setting.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Marylebone, London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Zetter or similar places. A friendly chat can lead to insider info about job openings and even a referral.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal meet-up, let your charm shine through. Remember, they’re looking for someone who fits into their unique culture, so be yourself!
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait around. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! In hospitality, things can change quickly. Brush up on your problem-solving skills and think of examples from your past experiences where you’ve handled challenges effectively. This will impress during interviews!
We think you need these skills to ace Duty Manager - Marylebone, London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique charm shine through! We want to see the real you, so don’t be afraid to sprinkle in a bit of your personality and passion for hospitality.
Tailor Your Application:Make sure to customise your application for the Duty Manager role at The Zetter. Highlight your relevant experience and skills that align with our values and the responsibilities mentioned in the job description.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Zetter Marylebone!
How to prepare for a job interview at The Zetter
✨Know Your Stuff
Before the interview, make sure you know all about The Zetter and its unique charm. Familiarise yourself with their values and what makes them stand out in the hospitality industry. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams or resolved conflicts. Highlight your problem-solving skills and how you can keep things running smoothly under pressure.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, listen carefully to questions and respond thoughtfully, showing that you can engage effectively with both guests and team members.
✨Be Proactive and Positive
The hospitality environment can be fast-paced, so it's important to convey a proactive mindset. Share instances where you've taken initiative or gone above and beyond for guests. A positive attitude will resonate well with the interviewers and reflect the warm atmosphere they aim to create.
