At a Glance
- Tasks: Deliver warm, welcoming service and assist guests with menu selections.
- Company: The Zetter, a boutique hotel known for its unique charm and character.
- Benefits: Discounted food and drink, 50% off hotel rates for friends and family, and a paid day off on your birthday.
- Other info: A supportive culture that values individuality and encourages personal growth.
- Why this job: Join a vibrant team and create memorable dining experiences in a stylish setting.
- Qualifications: No prior experience required; just a passion for great service and teamwork.
The predicted salary is between 22470 - 27464 £ per year.
The Zetter is a quiet celebration of intimate spaces, timeless imperfection, and unapologetic British eccentricity. With our collection of boutique hotels, townhouses, and parlours nestled in London’s most characterful neighbourhoods, we offer more than a stay — we curate experiences brimming with thoughtful details, curated charm, and stories layered into every corner. Our food and drink are an extension of this ethos — carefully crafted menus, perfectly poured cocktails, and service that feels warm, attentive, and never scripted. We believe that dining and drinking at The Zetter should be as memorable as sleeping under our roofs.
About the Role:
- Guest Service Excellence: Provide warm and welcoming service to all guests. Assist guests in menu selections, offering recommendations when necessary. Ensure a seamless and delightful experience for every guest.
- Order Management: Take accurate and detailed orders from guests, catering to individual preferences. Communicate effectively with kitchen staff to ensure timely and precise order preparation. Handle special requests and dietary requirements with efficiency and attention.
- Table Maintenance: Set up dining areas with attention to detail, including table settings and cleanliness. Monitor and manage the flow of service, clearing tables promptly to maintain a tidy and inviting atmosphere. Assist in restocking and organizing station as needed.
- Product Knowledge: Demonstrate a thorough understanding of the menu, including ingredients, preparation methods, and beverage offerings. Stay informed about daily specials, promotions, and any changes to the menu.
- Upselling and Promotion: Promote additional items, specials, and food pairings to enhance the overall guest experience. Upsell when appropriate to increase sales and guest satisfaction.
- Team Collaboration: Work collaboratively with fellow team members to ensure a smooth and efficient service. Communicate effectively with kitchen and support staff to maintain a cohesive and coordinated operation.
What Awaits You at The Zetter:
- Discounted Food & Drink in all Zetter Parlours
- Friends & Family Hotel Rates – 50% off for your favourite people
- A paid day off on your birthday
- A culture that values individuality, celebrates effort, and supports growth
We are an equal opportunity employer, and all applications will receive consideration for employment without regard to any protected characteristics by law.
London - Waiter/Waitress employer: The Zetter
The Zetter is an exceptional employer that values creativity and precision in the culinary arts, offering a vibrant work culture where British eccentricity thrives. Located in the heart of Greater London, we provide our chefs with opportunities for professional growth and development, alongside competitive benefits and a supportive team environment. Join us at The Zetter Bloomsbury to craft unforgettable dining experiences while advancing your culinary career.
