At a Glance
- Tasks: Handle reservations and provide exceptional guest service in a vibrant hotel environment.
- Company: The Zetter, known for its unique boutique hotels and warm hospitality.
- Benefits: Discounted food and drink, 50% off hotel rates for friends and family, and a paid birthday off.
- Other info: Fast-paced role perfect for those who love people and thrive on delivering excellent service.
- Why this job: Join a team that values individuality and offers growth opportunities in a dynamic setting.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 25000 - 30000 £ per year.
The Zetter is a quiet celebration of intimate spaces, timeless imperfection, and unapologetic British eccentricity.
With our collection of boutique hotels, townhouses, and parlours nestled in London’s most characterful neighbourhoods, we offer more than a stay — we curate experiences brimming with thoughtful details, curated charm, and stories layered into every corner.
Our food and drink are an extension of this ethos — carefully crafted menus, perfectly poured cocktails, and service that feels warm, attentive, and never scripted.
We believe that dining and drinking at The Zetter should be as memorable as sleeping under our roofs
The Role
The Reservations Executive is a guest-focused role responsible for handling reservations across our hotels and hospitality-led spaces.
Based in London, you will be the first point of contact for many of our guests, responding to booking enquiries, providing expert product knowledge, and ensuring every reservation is accurate, seamless, and welcoming.
This is a role for someone who enjoys people, thrives in a fast-paced environment, and takes pride in doing the details well.
You’ll work closely with Front Office, Revenue, and Sales teams, ensuring we deliver excellent service while supporting occupancy and revenue goals.
About You
Experience & Capability
- Previous experience in a reservations, guest services, or customer-facing role (hospitality experience is preferred).
- A warm, service-led approach with strong communication and listening skills.
- High attention to detail and confidence working with systems and processes.
- Comfortable working in a fast-paced environment with competing priorities.
- A calm, solutions-focused mindset — especially when dealing with guest issues or changes.
- Strong organisational skills and the ability to manage multiple enquiries at once.
- Good written communication (email and chat), with a polished and friendly tone.
- Confident working as part of a team and building positive working relationships.
- Flexible approach to working shifts as required (depending on operational need).
- What Awaits You at The Zetter
- Discounted Food & Drink in all Zetter Parlours
- Friends & Family Hotel Rates – 50% off for your favourite people
- A paid day off on your birthday
- A culture that values individuality, celebrates effort, and supports growth
We are an equal opportunity employer, and all applications will receive consideration for employment without regard to any protected characteristics by law.
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London - Reservations Executive employer: The Zetter
The Zetter is an exceptional employer that values creativity and precision in the culinary arts, offering a vibrant work culture where British eccentricity thrives. Located in the heart of Greater London, we provide our chefs with opportunities for professional growth and development, alongside competitive benefits and a supportive team environment. Join us at The Zetter Bloomsbury to craft unforgettable dining experiences while advancing your culinary career.
StudySmarter Expert Advice🤫
We think this is how you could land London - Reservations Executive
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Zetter. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Zetter
Don't be shy about reaching out to The Zetter directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace London - Reservations Executive
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Zetter and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Zetter
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
