At a Glance
- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: The Zetter, a vibrant boutique hotel with a focus on guest satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Evening and weekend shifts required in a fast-paced environment.
- Why this job: Join a dynamic team and make a real difference in guests' stays.
- Qualifications: Strong leadership, communication skills, and problem-solving abilities.
The predicted salary is between 31500 - 38500 £ per year.
The Zetter is seeking a proactive Duty Manager to oversee daily operations across front-of-house and back-of-house during shifts.
You will lead teams, resolve issues, and ensure guest satisfaction while maintaining safety and service standards.
This hands-on leadership role requires strong communication, problem-solving, and the ability to coordinate across departments in a fast-paced boutique-hospitality environment.
Evening and weekend cover is expected.
#J-18808-Ljbffr
Hotel Operations Lead — Guest Experience employer: The Zetter
The Zetter is an exceptional employer that values creativity and precision in the culinary arts, offering a vibrant work culture where British eccentricity thrives. Located in the heart of Greater London, we provide our chefs with opportunities for professional growth and development, alongside competitive benefits and a supportive team environment. Join us at The Zetter Bloomsbury to craft unforgettable dining experiences while advancing your culinary career.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Operations Lead — Guest Experience
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Zetter. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Zetter
Don't be shy about reaching out to The Zetter directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Operations Lead — Guest Experience
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Zetter and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Zetter
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
