At a Glance
- Tasks: Oversee overnight hotel operations, ensuring exceptional guest experiences and smooth running.
- Company: The Zetter, a boutique hotel celebrating British eccentricity and charm.
- Benefits: Discounted food & drink, 50% off for friends & family, and a paid birthday off.
- Other info: Join a culture that values individuality and supports personal growth.
- Why this job: Lead a dynamic team and create memorable experiences in a unique hospitality environment.
- Qualifications: Strong communication skills and problem-solving abilities required.
The predicted salary is between 28103 - 34348 £ per year.
The Zetter is a quiet celebration of intimate spaces, timeless imperfection, and unapologetic British eccentricity. With our collection of boutique hotels, townhouses, and parlours nestled in London’s most characterful neighbourhoods, we offer more than a stay — we curate experiences brimming with thoughtful details, curated charm, and stories layered into every corner.
Our food and drink are an extension of this ethos — carefully crafted menus, perfectly poured cocktails, and service that feels warm, attentive, and never scripted. We believe that dining and drinking at The Zetter should be as memorable as sleeping under our roofs.
Fuelled by a passion for super cocktails, sensational parties & the perfect slumber, our Marylebone townhouse & Parlour is an ode to historic British style.
The Role
The Night Duty Manager is responsible for overseeing the overnight operation of the property, ensuring exceptional guest experiences and the smooth, safe, and efficient running of the hotel throughout the night. This is a hands-on leadership role requiring strong problem-solving skills, sound judgement, and the ability to confidently manage overnight front-of-house and operational responsibilities. The Night Duty Manager acts as the senior decision-maker on shift during overnight hours, ensuring guest satisfaction, security, and operational continuity at all times.
The role involves managing late arrivals and early departures, handling guest queries and incidents with professionalism and discretion, completing nightly financial and administrative procedures, and maintaining high standards across the property throughout the night. This role is ideal for someone with excellent communication skills, a proactive mindset, and the ability to remain calm, organised, and effective in an independent overnight hospitality environment.
What Awaits You at The Zetter
- Discounted Food & Drink in all Zetter Parlours
- Friends & Family Hotel Rates – 50% off for your favourite people
- A paid day off on your birthday
- A culture that values individuality, celebrates effort, and supports growth
We are an equal opportunity employer, and all applications will receive consideration for employment without regard to any protected characteristics by law.
Night Duty Manager in London employer: The Zetter Hotel
The Zetter is an exceptional employer that fosters a warm and inclusive work culture, where individuality is celebrated and personal growth is actively supported. Located in the vibrant Bloomsbury area of London, employees enjoy unique benefits such as discounted food and drink, generous friends and family hotel rates, and a paid day off on their birthday, all while being part of a team dedicated to creating memorable experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Duty Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Zetter Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Zetter Hotel
Don't be shy about reaching out to The Zetter Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Duty Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Zetter Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Zetter Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
