Event Supervisor

Job Overview

The Event Supervisor is responsible for overseeing the day‑to‑day operations of events at the hotel, ensuring that all events are executed smoothly and that guest service standards are met. This role requires strong leadership, excellent communication skills, and the ability to manage events while delivering a seamless guest experience.

The Event Supervisor will work closely with the event management team, front‑of‑house staff, and other departments to ensure flawless event execution and customer satisfaction. In the absence of events, the Events Supervisor will be part of the front‑of‑house team, reporting to the onsite F&B manager.

Duties

• Event Operations:
  • Supervise event setups and breakdowns, ensuring that events are executed according to client specifications and company standards.
  • Oversee event logistics, including room setups, audiovisual equipment, catering services, and other event‑related needs.
  • Coordinate with the kitchen, AV, and other departments to ensure smooth service delivery.
  • Monitor and ensure the smooth flow of events, adjusting as necessary to accommodate guest or client needs.
• Staff Supervision & Leadership:
  • Lead and supervise the event staff, ensuring they are trained, prepared, and perform according to the highest standards.
  • Provide guidance and support to team members throughout the duration of each event.
  • Conduct regular team briefings before and after each event to ensure all staff are aligned on expectations and feedback.
  • Lead by example in maintaining high service standards and professionalism.
• Guest Relations:
  • Provide exceptional guest service, ensuring that event attendees\’ needs are met in a timely and courteous manner.
  • Address any guest concerns or complaints promptly, ensuring a positive resolution while maintaining a calm and professional demeanor.
  • Foster a welcoming atmosphere, anticipating guest needs and delivering exceptional service.
• Event Planning & Coordination:
  • Assist the event planning team with event preparation, from pre‑event coordination through to on‑site execution.
  • Help ensure that all event details are properly communicated to staff, including timing, guest preferences, and any special requests.
  • Ensure the correct staffing levels and equipment are allocated for each event.
• Operational Excellence:
  • Ensure the event space is always presented to the highest standard before, during, and after each event.
  • Monitor and adjust event logistics to maximize operational efficiency, ensuring all event requirements are met.
  • Support the Event Manager in maintaining event timelines and schedules.
• Health & Safety Compliance:
  • Ensure that all events are compliant with health, safety, fire, and security regulations.
  • Adhere to company policies on food safety, hygiene, and safety standards during events.
  • Ensure all emergency procedures are followed during events, and staff are properly trained in emergency protocols.
• Technology & Systems:
  • Utilize event management software to track event details, staff schedules, and operational requirements.
  • Ensure staff are proficient with event‑related technologies, such as AV equipment and event management systems.
• Training & Development:
  • Assist with training event staff, ensuring they understand the standards and expectations for event service.
  • Promote a culture of continuous improvement and learning within the event team.
  • Stay up‑to‑date with industry trends to introduce new ideas and improve service quality.

Requirements

• Experience: Required
• Languages: English – Advanced
• Employment: Full‑time
• Salary: £15.5 hourly
• Starting time: Immediate start!

Benefits

• Food & Drink Discount in all Zetter Lounges.
• Referral Bonus – Up to £500!
• Friends & Family Hotel Rate – 50% off for all family & friends.
• Employee of The Month Reward.
• Paid day off on your birthday.
• And much more!

About The Zetter Clerkenwell

Fancy lounge bar at the Zetter Townhouse.

We are an equal opportunity employer, and all applications will receive consideration for employment without regard to any protected characteristics by law.