At a Glance
- Tasks: Deliver warm, welcoming service and ensure a delightful dining experience for guests.
- Company: The Zetter, a unique collection of boutique hotels in London's vibrant neighbourhoods.
- Benefits: Discounted food and drink, 50% off hotel rates for friends and family, and a paid birthday off.
- Other info: Enjoy a dynamic work environment with a focus on creativity and guest satisfaction.
- Why this job: Join a team that values individuality and offers opportunities for personal growth.
- Qualifications: No prior experience required, just a passion for great service and teamwork.
The predicted salary is between 12 - 15 £ per hour.
The Zetter is a quiet celebration of intimate spaces, timeless imperfection, and unapologetic British eccentricity.
With our collection of boutique hotels, townhouses, and parlours nestled in London's most characterful neighbourhoods, we offer more than a stay - we curate experiences brimming with thoughtful details, curated charm, and stories layered into every corner.
Our food and drink are an extension of this ethos - carefully crafted menus, perfectly poured cocktails, and service that feels warm, attentive, and never scripted.
We believe that dining and drinking at The Zetter should be as memorable as sleeping under our roofs.
Just moments away from the British Museum, our Bloomsbury townhouse is a design led hideaway full of characterful rooms and suites, a gym, and tranquil garden-plus a parlour and terrace made for long, leisurely cocktails.
About the Role Guest Service Excellence
- Provide warm and welcoming service to all guests.
- Assist guests in menu selections, offering recommendations when necessary.
- Ensure a seamless and delightful experience for every guest.
- Order Management
- Take accurate and detailed orders from guests, catering to individual preferences.
- Communicate effectively with kitchen staff to ensure timely and precise order preparation.
- Handle special requests and dietary requirements with efficiency and attention.
- Table Maintenance
- Set up dining areas with attention to detail, including table settings and cleanliness.
- Monitor and manage the flow of service, clearing tables promptly to maintain a tidy and inviting atmosphere.
- Assist in restocking and organizing station as needed.
- Product Knowledge
- Demonstrate a thorough understanding of the menu, including ingredients, preparation methods, and beverage offerings.
- Stay informed about daily specials, promotions, and any changes to the menu.
- Upselling and Promotion
- Promote additional items, specials, and food pairings to enhance the overall guest experience.
- Upsell when appropriate to increase sales and guest satisfaction.
- Team Collaboration
- Work collaboratively with fellow team members to ensure a smooth and efficient service.
- Communicate effectively with kitchen and support staff to maintain a cohesive and coordinated operation.
- What Awaits You at The Zetter
- Discounted Food & Drink in all Zetter Parlours
- Friends & Family Hotel Rates - 50% off for your favourite people
- A paid day off on your birthday
- A culture that values individuality, celebrates effort, and supports growth
We are an equal opportunity employer, and all applications will receive consideration for employment without regard to any protected characteristics by law.
Waiter/Waitress employer: The Zetter Bloomsbury
The Zetter is an exceptional employer that values its team members as the heart of its unique hospitality experience. Located in the vibrant Bloomsbury area, we offer a supportive work culture that encourages personal growth and development, alongside competitive benefits and opportunities to engage with our charming community. Join us to be part of a dedicated team that celebrates individuality and creativity in every guest interaction.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter/Waitress
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Zetter Bloomsbury. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Zetter Bloomsbury
Don't be shy about reaching out to The Zetter Bloomsbury directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Waiter/Waitress
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Zetter Bloomsbury and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Zetter Bloomsbury
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
