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- Tasks: Keep hotel rooms spotless and ensure guests have a fantastic experience.
- Company: Join HotelCare, the UK's leading hotel support services provider.
- Benefits: Enjoy free daily lunch, double pay on bank holidays, and up to 28 days paid holiday.
- Other info: Flexible hours with great career progression opportunities.
- Why this job: Be part of a dynamic team making a real difference in guest satisfaction.
- Qualifications: Experience in hospitality is a plus, but a positive attitude is key!
The predicted salary is between 20000 - 25000 £ per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service. We offer a benefits package including:
- A daily complimentary lunch.
- Double pay for selected bank holidays.
- Participation in staff events.
- Career progression opportunities.
- Full training.
- Recognition and incentives.
- Up to 28 days paid holiday.
- Paid overtime.
Job Overview: HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you'll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.
Job Description Key Responsibilities:
- Cleaning rooms, bathrooms, making beds as well as replenishing linen and guest supplies.
- Being friendly, approachable and helpful with customers and team members.
- Working to deadlines.
- Attending team meetings and sharing ideas.
- Attention to detail, reporting any room damage to supervisors.
- Flexibility to perform other duties as required.
- The ability to work a variety of shifts including weekends, days, afternoons, evenings and bank holidays.
- Awareness of all Health and Safety procedures within the hotel, including the use of cleaning chemicals.
Person specification Experience:
Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.
Skills and knowledge:
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Strong time management skills.
- Attention to detail.
- Flexibility and willingness to learn.
- A ‘Can Do’ attitude.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
Flexibility: You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Room Attendant in London employer: The Z Hotel Trafalgar
Contact Detail:
The Z Hotel Trafalgar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant in London
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who work in the hospitality industry. They might know of openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to hotels you’re interested in and ask if they have any upcoming vacancies. A friendly email or call can go a long way!
✨Tip Number 3
Show off your personality! When you get an interview, let your friendly and approachable nature shine through. Being personable can make a huge difference in how you’re perceived by potential employers.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you at HotelCare. Plus, applying directly can sometimes give you a better chance of getting noticed. So, what are you waiting for? Get on it!
We think you need these skills to ace Room Attendant in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re looking for team players who can connect with guests and coworkers alike.
Highlight Relevant Experience: Make sure to mention any previous experience in housekeeping or similar roles. We love seeing how your past work has prepared you for this position. If you've got a 'Can Do' attitude and a knack for attention to detail, shout about it!
Tailor Your Application: Take a moment to tailor your application to the Room Attendant role. Use keywords from the job description, like 'flexibility', 'time management', and 'customer service'. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at The Z Hotel Trafalgar
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Room Attendant. Familiarise yourself with tasks like cleaning rooms, making beds, and replenishing supplies. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since you'll be interacting with guests and coworkers, be ready to discuss your customer service experience. Think of examples where you've gone above and beyond to help someone or resolved a conflict. This will demonstrate your friendly and approachable nature, which is key for this role.
✨Highlight Your Attention to Detail
Attention to detail is crucial for a Room Attendant. Prepare to share specific instances where your keen eye for detail made a difference, whether it was spotting a missed spot while cleaning or ensuring everything was perfectly arranged. This will show that you take pride in your work.
✨Be Ready for Flexibility Questions
Given the need for flexibility in shifts and duties, be prepared to discuss your availability and willingness to adapt. Share any past experiences where you successfully managed changing schedules or took on additional responsibilities. This will highlight your 'Can Do' attitude and adaptability.