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- Tasks: Support individuals and families by providing administrative assistance in a busy hub environment.
- Company: Join The YOU Trust, a passionate team dedicated to empowering change.
- Benefits: Competitive pay, enhanced leave, training opportunities, and discounts at your favourite stores.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in health and social care, with strong IT and communication skills.
- Other info: Flexible hours and opportunities for professional growth await you!
The predicted salary is between 26400 - 37000 £ per year.
Location: Yeovil, Somerset
Salary: 16,444.78pa (£26,311 FTE)
Permanent, Part Time 25hrs
The first suitable applicant will be appointed. PARAGON are a specialist team within The YOU Trust and our mission is ‘together empowering change’ for individuals, families, and our communities. We are committed to ending violence against adults and children, and do this through empowering individuals and communities to change.
Essential Requirements
- Experience of person-centred service delivery and enabling client involvement
- Knowledge of and commitment to diversity and inclusion
- Ability to and be skilled at putting others at ease and working with people in crisis
- Ability to work effectively in a busy/loud environment
- Ability to input correct information into a case management system
- Ability to work flexible hours including evenings, weekends as part of an on-call rota
Role
The role of Hub Administrator is to work closely with the Hub and wider teams. You will provide a full clerical, administrative and data collection service and will be the first point of contact for clients, professionals and others via the helpline or in person and will therefore need to be approachable, warm and friendly. You will be completing assessments, responding to referrals and enquiries about the service. You will be responsible for collecting and recording information accurately to the online case management system and respond to Webchat services. You will work as part of a team, in a fast-paced environment, managing and prioritising workload and the needs of clients, acting with integrity and treating people with dignity and respect, offering support, advice and signposting to other agencies if required.
About You
- Health & Social Care qualification or equivalent to NVQ level 4 or equivalent work level experience
- Lived, worked or volunteering experience of supporting women, men and children who have been subject to domestic violence and abuse
- Experience of effective multi-agency and partnership working
- Skilled at IT including office packages such as Excel, PowerPoint and Word
- Car driver with willingness to work across the county and to travel beyond occasionally for meetings and training
Our Benefits
- Competitive rates of pay and paid travel time, including a higher mileage rate for car sharing
- Enhanced annual leave entitlements, with the opportunity to buy and sell holiday
- Matched pension scheme contributions, plus Death in Service Benefit and salary sacrifice options
- Enhanced sick pay allowances and paid compassionate and emergency dependent leave
- Excellent and professionally certified training, as well as access to fully-funded apprenticeship programmes
- Real opportunities to develop in your profession
- Free health and wellbeing advice via a 24/7, confidential Employee Assistance Programme
- Everything you need to carry out your role free of charge, which may include a mobile phone, safety equipment and other necessary technology, a uniform where applicable, and a nice cup of tea or coffee throughout your day
- Access to discounts across lots of your favourite stores and online shopping sites
The You Trust is committed to safeguarding and promoting the welfare of our clients. Applicants must be willing to undergo appropriate Adult and Child protection screening, including employment references and DBS check. Where a role involves engaging in regulated activity relevant to adults and/or children it is an offence to apply for the role if you have been barred from engaging in such regulated activity.
HUB Administrator - Somerset in Yeovil employer: The YOU Trust LTD
Contact Detail:
The YOU Trust LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HUB Administrator - Somerset in Yeovil
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on The YOU Trust and their mission. Understanding their values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in person-centred service delivery.
✨Tip Number 3
Show your passion for diversity and inclusion! Be ready to share examples from your past experiences that highlight your commitment to these values. It’s a big part of what they’re looking for in a Hub Administrator.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows you’re genuinely interested and can set you apart from other candidates.
We think you need these skills to ace HUB Administrator - Somerset in Yeovil
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping others shine through. We want to see how much you care about making a difference in people's lives, especially in challenging situations.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in person-centred service delivery or working with vulnerable individuals. We love seeing how your background aligns with our mission of empowering change.
Be Approachable: Since you'll be the first point of contact for clients, it's important to convey warmth and friendliness in your application. Use a tone that reflects your ability to put others at ease, even in tough times.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The YOU Trust LTD
✨Know Your Stuff
Make sure you understand the mission of PARAGON and The YOU Trust. Familiarise yourself with their approach to empowering change and how it relates to the role of Hub Administrator. This will show your genuine interest and commitment during the interview.
✨Showcase Your Experience
Prepare specific examples from your past work or volunteering experiences that demonstrate your skills in person-centred service delivery and working with individuals in crisis. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Be Approachable and Warm
Since you'll be the first point of contact for clients, practice being friendly and approachable. During the interview, use open body language and a warm tone to convey that you can put others at ease, which is crucial for this role.
✨Demonstrate Flexibility
Highlight your ability to work flexible hours and manage a busy workload. Share any experiences where you've successfully adapted to changing circumstances or worked under pressure, as this will resonate well with the fast-paced environment of the Hub.
