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- Tasks: Support individuals in crisis and manage administrative tasks in a fast-paced environment.
- Company: Join The YOU Trust, a dedicated team empowering change in communities.
- Benefits: Competitive pay, enhanced leave, training opportunities, and discounts at your favourite stores.
- Why this job: Make a real difference in people's lives while developing your professional skills.
- Qualifications: Experience in health and social care, and strong IT skills required.
- Other info: Flexible hours and a supportive team environment await you.
The predicted salary is between 17118 - 17118 £ per year.
Location: Yeovil, Somerset
Salary: £17,118.75pa (£27,390pa FTE)
Permanent, Part Time 25hrs
The first suitable applicant will be appointed. PARAGON are a specialist team within The YOU Trust and our mission is ‘together empowering change’ for individuals, families, and our communities. We are committed to ending violence against adults and children, and do this through empowering individuals and communities to change.
Essential Requirements:
- Experience of person-centred service delivery and enabling client involvement
- Knowledge of and commitment to diversity and inclusion
- Ability to and be skilled at putting others at ease and working with people in crisis
- Ability to work effectively in a busy/loud environment
- Ability to input correct information into a case management system
- Ability to work flexible hours including evenings, weekends as part of an on-call rota
The Role:
The role of Hub Administrator is to work closely with the Hub and wider teams. You will provide a full clerical, administrative and data collection service and will be the first point of contact for clients, professionals and others via the helpline or in person and will therefore need to be approachable, warm and friendly. You will be completing assessments, responding to referrals and enquiries about the service. You will be responsible for collecting and recording information accurately to the online case management system and respond to Webchat services. You will work as part of a team, in a fast-paced environment, managing and prioritising workload and the needs of clients, acting with integrity and treating people with dignity and respect, offering support, advice and signposting to other agencies if required.
About You:
- Health & Social Care qualification or equivalent to NVQ level 4 or equivalent work level experience
- Lived, worked or volunteering experience of supporting women, men and children who have been subject to domestic violence and abuse
- Experience of effective multi-agency and partnership working
- Skilled at IT including office packages such as Excel, PowerPoint and Word
- Car driver with willingness to work across the county and to travel beyond occasionally for meetings and training
Our Benefits:
- Competitive rates of pay and paid travel time, including a higher mileage rate for car sharing.
- Enhanced annual leave entitlements, with the opportunity to buy and sell holiday.
- Matched pension scheme contributions, plus Death in Service Benefit and salary sacrifice options.
- Enhanced sick pay allowances and paid compassionate and emergency dependent leave.
- Excellent and professionally certified training, as well as access to fully-funded apprenticeship programmes.
- Real opportunities to develop in your profession.
- Free health and wellbeing advice via a 24/7, confidential Employee Assistance Programme.
- Everything you need to carry out your role free of charge, which may include a mobile phone, safety equipment and other necessary technology, a uniform where applicable, and of course a nice cup of tea or coffee throughout your day!
- Access to discounts across lots of your favourite stores and online shopping sites.
The You Trust is committed to safeguarding and promoting the welfare of our clients. Applicants must be willing to undergo appropriate Adult and Child protection screening, including employment references and DBS check. Where a role involves engaging in regulated activity relevant to adults and/or children it is an offence to apply for the role if you have been barred from engaging in such regulated activity.
Domestic Abuse Administrator - Somerset Yeovil £17,118.75pa (£27,390pa FTE) employer: The YOU Trust LTD
Contact Detail:
The YOU Trust LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Domestic Abuse Administrator - Somerset Yeovil £17,118.75pa (£27,390pa FTE)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. The more connections we make, the better our chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. We can help each other out by sharing common questions and tips on how to present ourselves as the warm and approachable candidates they’re looking for.
✨Tip Number 3
Show your passion! When we get the chance to chat with potential employers, let them know why we care about the role and the mission of the organisation. A genuine interest in helping others can really set us apart from the crowd.
✨Tip Number 4
Apply through our website! It’s super easy and ensures our application gets seen by the right people. Plus, we can tailor our approach based on what we learn about the company and its values.
We think you need these skills to ace Domestic Abuse Administrator - Somerset Yeovil £17,118.75pa (£27,390pa FTE)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Domestic Abuse Administrator. We want to see how you can bring your unique skills to our team and contribute to our mission of empowering change.
Showcase Your People Skills: Since you'll be working closely with clients in crisis, it's essential to demonstrate your ability to put others at ease. Share examples from your past experiences where you've successfully supported individuals or worked in a busy environment.
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate applications that are easy to read and get straight to the point, so we can quickly see why you're a great fit for us.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures that your application goes directly to us, and we can review it promptly. Plus, it’s the best way to stay updated on your application status.
How to prepare for a job interview at The YOU Trust LTD
✨Know Your Stuff
Make sure you understand the role of a Domestic Abuse Administrator inside out. Familiarise yourself with the mission of PARAGON and The YOU Trust, as well as the specific responsibilities mentioned in the job description. This will show your genuine interest and commitment to the cause.
✨Show Empathy and Understanding
Since this role involves working with individuals in crisis, it’s crucial to demonstrate your ability to put others at ease. Think of examples from your past experiences where you've successfully supported someone in a difficult situation, and be ready to share these during the interview.
✨Highlight Your IT Skills
The job requires proficiency in IT, especially with office packages like Excel and Word. Be prepared to discuss your experience with these tools and how you’ve used them in previous roles. If you have any specific examples of data management or case recording, bring those up!
✨Flexibility is Key
This position may require flexible hours, including evenings and weekends. Be honest about your availability and willingness to adapt your schedule. It’s also a good idea to mention any previous experience you have with on-call duties or working in fast-paced environments.