Single Point Of Contact Partner in Newport

Location: Newport IOW

Salary: £10,956pa (£27,390pa FTE)

Permanent, Part Time (16 hours per week)

PARAGON are a specialist team within The YOU Trust and our mission is ‘together empowering change’ for individuals, families, and our communities. We are committed to ending violence against adults and children, and do this through empowering individuals and communities to change.

Essential Requirements:

• Be the first point of contact for people who wish to engage with the service, speaking with victims, survivors, their families and other professionals and workers.
• Be confident and comfortable when talking to people in crisis and when carrying out initial assessments via the phone.
• Understand the impact of violence and abuse on a person and offer a supportive and empathic response.
• Be a skilled and able administrator and offer a full clerical and administrative service to the whole team.
• Support the manager to gather data to ensure compliance with Key Performance Indicators.

The Role:

The You First Single Point of Contact (SPOC) Partner supports the wider team with the delivery of the service as directed. You will support the delivery of the integrated service and be the first point of contact for clients, professionals and others via the SPOC phone and email. You will answer enquiries, take down referral information accurately and collate information from referrals and direct assessments. You will be able to manage an online case management system, inputting accurate information which will inform contractual and stakeholders reporting requirements. The post holder will work with others in the SPOC team and the wider integrated team to ensure 24/7 cover of the SPOC.

About You:

This role will require a person with skills and experience to be able to support the development and delivery of commissioned service. You will be able to work independently to meet the required Key Performance Indicators and be a skilled communicator with a desire to take your practice to the next level. You will be passionate and confident, and be able to use your skills, knowledge and experience to develop a service that meets national accreditation levels. You will have an understanding and commitment to a wide range of values that underpin this work including being non‑judgemental, person centred, trauma informed and gender responsive and be able to demonstrate these values. You will hold values that inspire a client‑led approach and be self‑motivating, reflective and have a positive response to challenging situations.

Our Benefits:

• Competitive rates of pay and paid travel time, including a higher mileage rate for car sharing.
• Enhanced annual leave entitlements, with the opportunity to buy and sell holiday.
• Matched pension scheme contributions, plus Death in Service Benefit and salary sacrifice options.
• Enhanced sick pay allowances and paid compassionate and emergency dependent leave.
• Excellent and professionally certified training, as well as access to fully‑funded apprenticeship programmes.
• Real opportunities to develop in your profession.
• Free health and wellbeing advice via a 24/7, confidential Employee Assistance Programme.
• Everything you need to carry out your role free of charge, which may include a mobile phone, safety equipment and other necessary technology, a uniform where applicable, and of course a nice cup of tea or coffee throughout your day!
• Access to discounts across lots of your favourite stores and online shopping sites.

The You Trust is committed to safeguarding and promoting the welfare of our clients. Applicants must be willing to undergo appropriate Adult and Child protection screening, including employment references and DBS check. Where a role involves engaging in regulated activity relevant to adults and/or children it is an offence to apply for the role if you have been barred from engaging in such regulated activity.