Guest Services Agent - Accommodation in Coleraine

Are you passionate about customer service and looking for a main or secondary employment to supplement your income? Or perhaps you are simply looking for a job where you have flexibility and a great work-life balance? If you are looking for a role that has a positive impact on members of our community, then the Y Canberra Region may be for you!

The Y Canberra Accommodation Services team are currently on the lookout to expand our talent pool for Casual Guest Service Agent. The Y Canberra Region has two accommodation sites, Leumeah Lodge in Nicholls and Bush Capital Lodge in O’Connor, which predominantly host school groups, community groups and free independent travellers.

The Accommodation Services team forms part of the wider Y Canberra Region organisation, which provides services to our community such as health and recreation, childcare, and early childhood learning centres.

The Role

The Guest Service Agents are key members of the Accommodation team, primarily responsible for building positive relationships and delivering personalised concierge services to our guests. As the primary link between our management team and our guests, the role is responsible for developing the client relationship, coordinating all final booking details, providing professional customer service and supporting the delivery of an effective front office. Guest Services Agents work across all clients including free independent travellers, school groups, community groups and conferences. The Guest Service Agents support the Accommodation Management team through administrative responsibilities including reception services such as phone calls and emails, clerical tasks, data entry and teamwork. School check‑ins form a large part of the role. As the face of Accommodation Services, this role requires excellent communication and presentation skills while being well organised with a high level of attention to detail.

Qualifications

• Possess excellent customer service skills.
• Have strong written and verbal communication skills.
• Be well presented and maintain a professional appearance.
• Be competent with Microsoft Office and capable of learning specialised programs.
• Have the ability to learn on the job.
• Be available for flexible hours including after hours and weekend shifts.

Benefits And Culture

• Work within a small high performing team that likes to have fun.
• A real work‑life balance compared to the wider hospitality businesses.
• Above hospitality award rates for base hourly pay plus increased wage loading for working weekends, early mornings before 7am and late evenings after 7pm.
• A culture committed to Safeguarding children and young people in every aspect of the organisation.
• Free car parking on site at Leumeah Lodge & Bush Capital Lodge.
• Plus many more Y benefits.
• Free coffee while at work.

Why Join The Y?

• Health & Wellbeing Support – free flu shots and 24/7 access to confidential counselling for you and your immediate family through Telus Health Global.
• Career Growth – advance with industry‑leading training, including Child Safeguarding certifications.
• Employee Perks & Discounts – access exclusive rewards through Y Thanks.
• Paid Onboarding & Training – start strong with fully paid training from day one.
• Medibank Corporate Health Cover – 9% discount on your health insurance.
• Beny – exclusive perks and insights made to enhance physical, mental, social and financial wellbeing.

Our Commitment to Safeguarding

At The Y, child safety is our top priority. We thoroughly screen all candidates, including criminal/police checks and reference checks, to ensure we have the right people supporting the children in our care.

Important Information

• Candidates must have the legal right to work in Australia without sponsorship.
• Pre‑employment checks include:
• Nationally Coordinated Criminal History Check (NCCHC)
• International Police Check
• Two reference checks

Applications close on Friday, June 5, 2026, at 11:59 PM, unless a suitable candidate is found earlier. Due to the high volume of applications, only shortlisted candidates will be contacted.

Ready to Make a Difference? Apply now and be part of a team that’s shaping young minds and creating a positive, supportive community. We can’t wait to welcome you!