Financial Resilience Coordinator

Are you passionate about tackling deprivation, improvingwellbeing and helping people navigate financial hardship?

Wyre Forest Health Partnership & WFNIPs is seeking anenthusiastic and experienced Financial Resilience Coordinator to join ourNeighbourhood Outreach Team.

This is an exciting new role working across primary care,community services and the voluntary sector to help residents experiencingfinancial pressures, debt, deprivation, social isolation and the wider impactsof the cost-of-living crisis.

Working closely with Social Prescribers, GP practices, localauthorities and community organisations, you will provide practical supportthat helps people stabilise immediate financial difficulties and buildlonger-term financial resilience. The role directly supports the ambitions ofthe Worcestershire Crisis and Resilience Fund, which focuses on crisisprevention, financial resilience and stronger community support networks.

You will provide direct casework, advocacy and practicalsupport rather than simple signposting, helping individuals access the servicesand resources they need to improve their financial wellbeing. This reflects theidentified need for hands-on support, warm handovers and ongoing casemanagement.

Main duties of the job

About the Role

You will be embedded within our Neighbourhood Outreach Coordinator Team and work alongside social prescribing and community wellbeing services to identify and support residents who may be experiencing:

• Debt concerns
• Benefit issues
• Housing-related financial difficulties
• Social isolation linked to financial pressures
• Barriers to accessing advice and support

You will provide direct casework, advocacy and practical support rather than simple signposting, helping individuals access the services and resources they need to improve their financial wellbeing. This reflects the identified need for hands-on support, warm handovers and ongoing case management.

About us

Wyre Forest Health Partnership: one successful and ambitious health partnership working at scale together to provide high quality innovative patient care, delivered by a valued and respected team.

WFHP has been operating since December 2014 as a single Partnership, operating out of 5 surgeries, 3 are purpose built. We operate at scale and are at the forefront of primary care delivery in how we organise ourselves, having management and leverage for a large number of primary care employees (c250 people & c50 GPs). We also look after c 72 000 patients. We have a very strong quality improvement ethic, and are always looking to improve.

WFHP is working towards the NHS goals to reach net zero greenhouse gas emissions as soon as possible. We actively encourage new staff to take an interest in this and build sustainable practice into their roles.

Job responsibilities

Key Responsibilities

Financial Resilience and Advice

Carry out holistic financial wellbeing assessments.

Complete welfare benefit and income maximisation checks.

Support residents with applications for benefits, grants and local support schemes.

Assist with evidence gathering, forms and appeals where appropriate.

Provide budgeting and financial capability support.

Identify opportunities to increase household income and reduce financial pressures.

Refer specialist debt, legal and housing matters to appropriate partners.

Deliver advice sessions within GP surgeries and community venues.

Accept referrals from GPs, practice teams, social prescribers and community partners.

Conduct outreach work across local neighbourhoods.

Undertake home visits where appropriate.

Provide responsive support to residents experiencing financial crisis.

Partnership Working

• Build strong relationships with local VCSE organisations.
• Develop referral pathways with advice services and community groups.
• Work collaboratively with organisations such as Citizens Advice, Age UK, housing providers, family support services and energy advice providers.
• Attend neighbourhood MDT and partnership meetings.
• Promote available services and support opportunities across the local community.

Case Management

• Maintain accurate and confidential client records.
• Monitor outcomes and impact.
• Produce reports demonstrating the difference made for local residents.
• Ensure compliance with safeguarding, information governance and data protection requirements.

Person Specification

Qualifications

• A-levels at grades A*C or equivalent

Experience

• Experience supporting people facing financial hardship.
• Knowledge of welfare benefits and income maximisation.
• Experience of working within advice, housing, health, social care or community sectors.
• Ability to manage a caseload and work independently.
• Excellent communication and relationship-building skills.
• Ability to explain complex information in simple, accessible language.
• Commitment to reducing inequalities and improving outcomes for vulnerable residents.
• Full driving licence and access to a vehicle.
• Experience within Citizens Advice, Age UK, housing associations or welfare rights services.
• Experience of social prescribing or community outreach.
• Knowledge of debt advice and financial capability approaches.
• Understanding of primary care and neighbourhood health models.
• Advice Quality Standard or similar advice-sector experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£32,000 to £38,000 a yearPay dependant on experience