Insight Officer in Telford

We have an exciting opportunity for an Insight Officer to join our team. We’re looking for a passionate and dedicated professional who will bring our values to life and help ensure our customers receive outstanding services. If you enjoy working as part of a supportive and growing team, this could be the perfect role for you.

Day in the life of an Insight Officer:

• As an Insight Officer, you’ll work within a specialist area of the business: Homes (property, investment and repairs), Care and Central Services, Customer Insight (understanding our customers and the services they use).
• You’ll be part of our Business Insight Team, playing a key role in delivering our refreshed approach to data and business intelligence.

Working closely with operational teams, you will:

• Provide expert advice on data and insight.
• Signpost colleagues to existing reports and identify opportunities for new analysis.
• Support the development of robust, high-quality business intelligence.
• Help shape a systematic framework for customer, property and service insight.

You’ll also focus on improving how we use data by:

• Identifying gaps in existing data through analysis.
• Working collaboratively to collect new data or improve accessibility.
• Supporting service design through clear, evidence-based insight.

In addition, you’ll contribute to strengthening our data governance by:

• Developing process maps to track data flows.
• Supporting the assignment of data ownership.

You’ll play an active role in modelling our values and helping to create a positive, inclusive and engaging culture across the organisation.

What we are looking for:

• Experience in an analytical or data-focused role, including interpreting data and statistical information.
• Advanced Excel skills, with knowledge of tools such as Power BI.
• Strong organisational skills, with the ability to manage a varied workload.
• Experience in process mapping.
• Understanding of data governance and regulatory requirements.
• Excellent communication skills, with the ability to adapt for technical and non-technical audiences.
• Experience in research, including use of external data sources (e.g. census data).
• Proven ability to improve data quality and accessibility.
• Strong problem-solving and analytical skills.
• A collaborative team player who can engage and inspire others.
• Excellent attention to detail.
• Experience of delivering projects to improve data or processes.
• Understanding of challenges within the housing sector and relevant regulatory frameworks.
• Commitment to Equality, Diversity and Inclusion.
• Ability to work at pace and manage multiple priorities.
• Strong track record of delivering outcomes in data, research and process improvement.

Please see the job description for the full list of essential and desirable criteria.

What we can offer you:

• 25 days holiday (increasing with each year of service, up to a maximum of 31 days), bank holidays and three concessionary days over the Christmas period.
• Option to join our contributory pension scheme.
• Access to a dedicated Employee Healthcare Portal.
• Eye care vouchers and a cycle to work scheme.

About Us:

We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home. The way we work is shaped by three simple behaviours: Own it – make it happen, Improve it - move things forward, Live it – show understanding and compassion.

We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.

Our Inclusive Culture:

The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do, but is crucial to the success of any organisation. All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies’ network.

Safety and safeguarding checks:

We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for. We may close this vacancy early if we receive a high volume of applications. If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.

*Terms and Conditions are subject to review and may be amended from time to time; any changes to benefits advertised would be discussed during offer and onboarding.