Housing Officer in Telford

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Location: West and Central Regions covering Shropshire, Telford and Wrekin

Hours: 36 hours per week

ContractType: Permanent

About the role:

We're looking for a proactive and customer-focused Housing Officer to join our Housing Management Team. This is an exciting opportunity to play a vital role in supporting customers, sustaining tenancies, and maintaining thriving communities across our regions.

If you're passionate about delivering excellent customer service, building positive relationships, and making a real impact in people's lives, we'd love to hear from you.

What You'll be Doing:

As a Housing Officer, you will provide a comprehensive Housing Management service across a designated geographic area, delivering both tenancy and income management responsibilities.

Your key responsibilities will include:

• Maximising income collection from tenants, leaseholders, shared owners and former tenants.
• Assessing customers' ability to pay rent, service charges and other debts, and making referrals to appropriate internal and external support services.
• Identifying, investigating and resolving tenancy breaches promptly and effectively.
• Providing advice and guidance to help customers successfully sustain their tenancies.
• Delivering a responsive tenancy and estate management service to a diverse customer base.
• Conducting home visits, estate inspections, customer surgeries, estate walkabouts and community engagement activities.
• Building positive relationships with customers, colleagues and partner agencies to achieve the best outcomes.

What we are looking for

We're seeking someone with excellent communication, problem-solving and relationship-building skills, together with a genuine commitment to delivering outstanding customer service.

You will ideally have:

• A good understanding of the challenges facing the housing sector and the regulatory and legal frameworks that govern social housing.
• Experience working within a customer-focused environment.
• The ability to manage a varied workload, make informed decisions and work independently.
• Strong interpersonal skills with the confidence to engage with customers from a wide range of backgrounds.

Desirable Qualifications & Experience

• CIH Level 3 Certificate in Housing Practice or a similar housing-related qualification.
• Degree-level education or equivalent through relevant training and experience.
• At least one year's experience in a customer-focused role.
• Full UK Driving Licence.

For full details of the role requirements, please refer to the job description.

What we can offer you

We can offer 25 days holiday (increasing with each year of service, up to a maximum of 31 days),bank holidays and three concessionary days over the Christmas period.We also offer theoptionto join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye carevouchersand a cycle to work scheme. Please see our HPG Benefits page for more information.

About Us

We're one of the West Midlands' largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.

The way we work is shaped by three simple behaviours:

• Own it - make it happen
• Improve it - move things forward.
• Live it - show understanding and compassion

We're building something special and need talented people to help lead the way. There's never been a better time to join us and make a real difference.

Our Inclusive Culture:

The Housing Plus Group is an inclusive employer committed to supporting all employees.We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do, but is crucial to the success of any organisation.All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies' network.

Interviews may take place throughout the advert

• We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
• We may close this vacancy early if we receive a high volume of applications.
• If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.

*Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.